# Booking a Session

## How to Book Online

1. Open your facility's booking page and select a location or room if the venue has more than one space.
2. Pick a date and time slot on the schedule. Each slot shows how many seats are still open (or whether the hour is available as a private buyout).
3. Choose your party size (number of seats) and any optional add-ons such as towel rental, robe rental, or cold plunge access.
4. If you are booking more than one seat, enter the names and email addresses or phone numbers of your guests so their waivers and check-in records are linked ahead of time.
5. Select how you want to pay: an active membership, a session pass, a guest pass, account credit, a gift card, a promo code, or a credit/debit card (including Apple Pay and Google Pay where enabled).
6. Complete checkout and watch for your confirmation email and waiver status.

## Shared Sessions vs. Private Buyouts

Many sauna, cold plunge, and bathhouse venues sell the same room two ways:

- **Shared sessions (by the seat):** You book one or more individual seats on the bench alongside other guests up to the room's capacity.
- **Private rentals and buyouts (whole room):** Your group reserves the entire room for that time slot. Once a shared seat is booked in a time slot, a full-room buyout is no longer available for that hour, and vice versa.

## Booking for a Group and Using Guest Passes

When you reserve multiple seats in a single booking:

- **Your seat vs. guest seats:** If you have a personal membership, your included membership visit covers your own seat. To cover friends in the same booking, you can apply **Member Guest Passes** (if included in your plan), additional session pack credits, account credit, or pay for the remaining seats by card.
- **Naming your guests:** Adding each guest's name and email or phone number at checkout lets them sign their own waiver before arriving and makes front-desk check-in take seconds.
- **Per-person waivers:** Every person entering the sauna or cold plunge must have a signed waiver on file. Share the link on your confirmation page with your party or have guests sign on the front-desk tablet when you arrive.

## Sold-Out Sessions, Waitlists, and Fair Draws

- **Waitlists:** If a time slot is full, select it to join the waitlist. When a seat opens up from a cancellation, the system notifies waitlisted guests or fills the spot according to the facility's waitlist rules.
- **Fair-draw registration windows:** For peak sessions that sell out immediately, some facilities open a registration window instead of first-come-first-served booking. You register your phone-verified entry during the window, and seats are assigned by a verified draw when the window closes. Guests not selected in the draw can roll automatically onto the cancellation waitlist.

## Walk-In Booking and On-Site Queues

Many facilities welcome walk-in guests when seats are available:

- Scan the facility's QR code poster at the door to book the next open session on your phone, or check in with staff at the front desk.
- At busy bathhouses or cold plunge studios, you can join the live walk-in queue and receive a text notification when your spot is ready.

## Confirmation and Calendar Sync

Right after checkout, you receive a confirmation email with your session date, start time, location address, waiver status, and preparation notes (such as bringing a swimsuit, sandals, or water bottle). From the confirmation page or your account portal, you can add the visit to **Apple Calendar**, **Google Calendar**, or subscribe to your personal calendar feed.

## Rescheduling and Cancellation

Need to move or cancel your visit? Open your confirmation email or sign in to your account portal to see your reservation options. See [Reservations](/help/reservations) for how rescheduling, credit returns, and card refund cutoffs work.

## Common Questions

### Can I book multiple seats for friends and have each person sign their own waiver?

Yes. Choose the total number of seats for your group during booking and enter each guest's name and email or phone number at checkout. Your confirmation page provides a shareable waiver link so every attendee can sign on their own phone before arrival.

### Can I combine my membership with a guest pass or card payment in one booking?

Yes. When you book multiple seats with the email address and phone number on your account, your membership covers your own seat and you can apply an available Member Guest Pass, session pack credit, store credit, or card payment to cover the remaining seats in the same reservation.

### How does a fair-draw release work compared to a standard waitlist?

A standard waitlist collects names after a session sells out and fills openings as cancellations happen. A fair-draw release opens a registration window before seats are assigned, then runs a verified draw when the window closes so everyone who registered during the window has an equal shot at peak times.