# Getting Started with Zettlor

Welcome to Zettlor. This guide covers everything you need to know about booking sessions, signing waivers, managing reservations, and using memberships, passes, and credits at your facility.

## First Steps

1. Open your facility's booking page and choose the location, room, or session type you want.
2. Select a date, time slot, and party size (or choose a private group buyout if offered).
3. Add guest names or contact details if you are booking seats for friends.
4. Pay with a card, Apple Pay or Google Pay, an active membership, a session pass, a gift card, or account credit.
5. Check your email or text messages for your confirmation and waiver link.

Session availability, pricing, and pass options update in real time on the facility's live booking page.

## Signing In to Your Account

Every facility on Zettlor provides a customer account portal where you can manage upcoming visits and balances:

- Sign in using either your **email address** or **mobile phone number** with a 6-digit verification code (there is no password to remember).
- Link additional email addresses or phone numbers in your account settings so bookings made at the front desk, on a kiosk, or online all stay under one profile.
- View your [Account guide](/help/account) for details on saved cards, calendar feeds, and duplicate profiles.

## Waivers and Check-In

Most sauna, cold plunge, and bathhouse facilities require a digital waiver before your first session:

- **Booked for yourself:** Sign the digital waiver right after checkout or from the link in your confirmation email before you arrive.
- **Booked for a group:** Every attendee needs their own signed waiver. Share the waiver link from your confirmation screen with your guests so each person can sign on their phone ahead of time, or have them scan the QR code at the front desk kiosk on arrival.

## Passes, Credits, and Shared Balances

Facilities offer several ways to prepay or share visits:

- **Discovery and intro offers:** Discounted first-time passes for new guests.
- **Session packs and punch cards:** Multi-visit packs that deduct one credit per seat booked.
- **Dollar-amount store credits and gift cards:** Spendable balances that apply toward sessions, private bookings, or on-site add-ons.
- **Shared group and household balances:** Some facilities let couples, families, or teams share a single credit pool across linked members. See [Credits and Passes](/help/credits-and-passes).

## Recurring Membership Plans

Recurring memberships grant ongoing access, such as a set number of included sessions per billing cycle, unlimited sessions, member-only pricing, early-access booking windows, and guest passes to bring friends. You can view your renewal date, remaining included sessions, payment card, and membership status any time in your account portal. See [Memberships](/help/memberships).

## Waitlists, Fair Draws, and Walk-Ins

- **Waitlists:** When a session is full, join the waitlist on the booking page to get notified if a seat opens up.
- **Fair-draw releases:** For high-demand sessions, some venues open a registration window and run a verified draw instead of a first-come refresh race.
- **Walk-in queue:** Many venues accept walk-in guests when seats are open or run a live walk-in queue at the front desk.

## Managing, Rescheduling, or Cancelling a Visit

From your customer portal (or the manage link in your confirmation email), you can:

- **Reschedule** an upcoming reservation directly to another open time slot when within the venue's change window.
- **Cancel** a reservation and see in advance whether your booking returns a session pass, issues instant account credit, or refunds your original card under the venue's policy.
- **Add to Calendar** via Apple Calendar, Google Calendar, or a live ICS calendar feed. See [Reservations](/help/reservations).

## Common Questions

### How do I reschedule or cancel a reservation?

Open your confirmation email or sign in to the customer portal, select your upcoming reservation, and choose **Reschedule** or **Cancel**. Available options depend on how close the session is to starting and the venue's policy.

### How do my friends sign their waivers when I book multiple seats?

After checkout, your confirmation page and email include a shareable waiver link. Send that link to your guests so each person can sign on their own phone before arriving, or have them sign at the front desk kiosk when you check in.

### What if I arrive late?

Sessions run on a room clock so the next group can start on time. Most facilities hold your reserved seat for a short grace window after the start time, though arriving late reduces your time inside the room. Check your confirmation email for your venue's arrival instructions.

### How do I check my remaining passes, credits, or gift card balance?

Sign in to the customer portal to see all active session passes, dollar credits, shared group pools, and membership visits, or use the venue's gift card lookup page to check a gift code.

## Need Help?

Each facility sets its own schedule, pricing, membership rules, and cancellation windows. For changes to a booking, billing questions, or account merges, contact the facility directly using the contact details on their booking page. See [Support](/help/support) for what to include when reaching out.