# Memberships

## How Memberships Work

A membership is a recurring subscription (billed monthly, quarterly, or annually) that gives you ongoing access to sessions and member-only perks at your facility. Your membership renews automatically on your billing date until paused or cancelled.

## Common Membership Types and Benefits

Each facility designs its own membership tiers, which typically include one or more of the following:

- **Included sessions per billing period:** A set number of visits each cycle (for example, 4 or 8 sessions per month) that book for $0 at checkout while credits remain. Unused monthly included sessions reset at the start of your next billing period unless your venue specifies otherwise, whereas separate punch packs keep their balance until used or expired.
- **Unlimited access:** Book eligible sessions at $0 throughout your billing period, subject to the venue's daily or active-reservation limits.
- **Extra visits after your cycle allowance:** Once your included visits for the current billing period are used, additional sessions book at the session's configured price (or can be covered with a session pack or store credit).
- **Member guest passes:** Included passes to bring a friend along in your booking at no charge or at a member-guest rate where offered by your facility.
- **Priority booking windows:** Early access to reserve popular weekend or evening slots before general drop-in booking opens.
- **On-site perks:** Complimentary towel or robe service, retail discounts, or priority waitlist placement at participating venues.

## Booking With Your Membership

Sign in with your member email address or phone number before selecting a slot on the booking page:

1. The schedule will automatically unlock any member early-access windows and display your $0 included member rate while you have active session credits remaining.
2. If you are bringing a friend in the same reservation, add a second seat at checkout and apply an available **Guest Pass**, session pack credit, store credit, or card payment while your own seat uses your membership.

## Managing Your Membership, Card on File, and Holds

From your customer account portal, you can:

- View your active plan name, status, and next renewal date
- Track how many included sessions and guest passes you have left in the current billing period
- Update the credit card used for recurring membership renewals
- Request a membership hold (freeze) or cancellation according to the facility's policy

## Cancelling or Changing Plans

- **Cancelling:** When you cancel a membership, your benefits and any remaining included visits stay active through the end of your current paid billing period. Once the period ends, your card will not be charged again.
- **Switching tiers or pausing:** To upgrade, downgrade, or place a temporary travel or medical hold on your membership, check your account portal options or contact the facility directly before your next renewal date.

## Common Questions

### How do included monthly membership sessions book at $0?

When you sign in before picking a slot, or enter the email address and phone number on your membership at checkout, checkout automatically applies your available included membership visits so eligible sessions book for $0 until your cycle allowance is used.

### What happens when I use all of my included sessions for the month?

Once your included visits for the current billing cycle are used, you can book additional sessions at the session's published price or apply a separate session pack or store credit.

### Can I pause or freeze my membership while traveling?

Many facilities allow temporary membership holds (freezes) between billing cycles. Check your membership controls in the customer account portal or contact your facility before your next renewal date to schedule a hold.