# Reservations

## Viewing Your Upcoming Visits

Sign in to your customer account portal (or open the link in your confirmation email) to see all upcoming and past reservations. Each reservation card shows:

- Date, start and end time, and location
- Session or room name and party size (number of seats)
- Waiver status (how many attendees in your party have signed and how many are still pending)
- Payment method or pass used

## Rescheduling a Reservation

If your plans change, you do not need to cancel and start over when rescheduling is available within the facility's change window:

1. Open your reservation from your confirmation email or the **Upcoming Reservations** section of your account portal.
2. Select **Reschedule** and pick a new date and time slot with enough open seats for your party.
3. If the new time slot has the same price (or is covered by your pass or membership), your booking moves immediately. If you reschedule into a higher-priced peak slot, checkout will show the price difference before you confirm.

## Cancelling a Reservation and Refund Options

To cancel an upcoming visit, open the reservation in your account portal and select **Cancel**. Before you confirm, Zettlor shows a live cancellation preview based on the facility's cutoff policy:

- **Pass or membership bookings:** Cancelling within the allowed window immediately restores the session pass or included membership visit to your account.
- **Card-paid bookings:** Depending on the facility's policy and how far in advance you cancel, you may be able to choose **instant account credit** (ready to spend right away on a future visit) or a **refund to your original payment method** (which takes 5 to 10 business days to post on your bank statement).
- **Late cancellations:** Cancellations inside the facility's late-cutoff window may forfeit the credit or incur a late cancellation fee set by the venue.

## Managing Group Attendees and Waivers

If you booked multiple seats for friends or family:

- Share the waiver link from your reservation details so each guest can sign their own digital waiver before arriving.
- Once a guest signs, the pending waiver count on your reservation updates automatically.

## Adding Reservations to Your Calendar

Use the **Add to Calendar** buttons on your confirmation page or in your account portal to add a visit to Apple Calendar, Google Calendar, or Outlook, or subscribe to your personal ICS calendar feed so every new or rescheduled booking syncs automatically.

## Arrival, Late Policy, and No-Shows

Please arrive 10 to 15 minutes before your scheduled start time so you can check in, store your belongings, and shower before entering the room. Because sauna and cold plunge sessions run on fixed room clocks, late arrivals still end at the scheduled session end time, and missed reservations (no-shows) are generally not eligible for refunds or credit restoration.

## Common Questions

### Can I reschedule my reservation to another time slot without cancelling first?

Yes. Open your reservation in the customer account portal and choose Reschedule to move directly into another open slot within the facility's change window.

### How do I know whether cancelling gives me a pass return, account credit, or a card refund?

Before you confirm a cancellation, the reservation screen previews the exact outcome under the venue's policy, including whether your pass is restored immediately, converted to instant account credit, or refunded to your card.

### How can I check if everyone in my group has signed their waiver?

Open your upcoming reservation in the account portal to see the live waiver count for your party and copy the shareable waiver link for any guests who still need to sign.