Booking and Guest Experience: Sauna FAQ

No. Guests book and pay without creating an account or setting a password. At checkout, they enter their name, phone number, and email - that's it. After booking, Zettlor creates a guest profile automatically so the operator has a customer record. If the guest wants to access their booking history, credits, or memberships later, they verify their identity with a one-time code sent via SMS or email. No passwords to create or remember.

Guests can join a waitlist for fully booked sessions. If a spot opens up - through a cancellation or a capacity increase - the next guest on the waitlist is notified automatically and given a window to confirm their booking. Operators: see how a waitlist fills a sold-out sauna or cold plunge session. For high-demand events or limited-capacity sessions, operators can use a fair-draw allocation with a registration window instead, so no one has to race the refresh button.

Zettlor has a credits and wallet system separate from gift cards. Operators can issue credits to guests for any reason - a service recovery, a referral reward, a promotional offer, or a cancellation-to-credit policy. Credits have configurable expiration dates, and guests can view their balance and redemption history in their account. Credits are applied automatically at checkout or can be used selectively.

Yes. Many sauna purchases are inherently group decisions - a friend group splitting a private buyout, a couple sharing a wallet, an employer funding wellness for their team, a coach covering recovery sessions for athletes - but most booking platforms force one person to pay for everyone, then chase reimbursements through Venmo or expense reports. Zettlor lets any group create a shared balance that multiple people contribute to and any member can spend at checkout, with a share link to invite others and per-member visibility for whoever is funding it. This unlocks customer relationships operators rarely capture today: Friend groups splitting a private buyout - Everyone chips in toward a $400 private sauna evening; once the target is reached, any member books against the shared balance. No one fronts the full cost or chases reimbursements. Households sharing a wallet - A couple or family tops up one balance and either partner books sessions, buys add-ons, or pays at the front desk. No separate accounts, no reconciliation. Corporate wellness programs - A company funds a balance for their team, distributes a join link, and employees book sauna sessions independently. The employer controls the budget; usage is visible per employee. Group gifts for birthdays or milestones - Instead of a stack of individual gift cards, a group of friends contributes to one balance for the recipient, who picks whatever combination of sessions, memberships, or retail they want. Sports team and athletic recovery - A coach or team manager funds a balance for athletes to book recovery sessions after games or training. Each athlete books on their own schedule using the shared funds. First responder, military, and educator wellness - A fire station, police department, military unit, or teachers' union funds a balance to give members access to sauna and cold plunge for stress relief and recovery. The organization controls the budget; members book independently. Community sauna clubs - A group of regulars pre-funds a block of sessions at a volume they wouldn't each commit to individually. The shared balance covers bookings for any member, and the operator benefits from the upfront commitment. Guests create and manage shared balances from the customer portal. Operators can also create and manage them from the staff dashboard, with full visibility into funding history and member activity.