Help Desk Analyst

Description: TEKsystems is seeking an experienced Technical Support Analyst to join one of their clients for a Tier 2 support opportunity in Bloomington, IL. Responsibilities: Utilize Altiris/Symantec Ticketing system for Incident Management Provides technical support and problem resolution for information systems customers. Configures, installs, and supports microcomputer hardware and software Researches, evaluates and recommends new hardware and software technologies. Develops and writes specifications and procedures for the installation and use of a variety of information system technologies. Prepares monthly status reports, project summaries, and technical recommendations. Provides client training regarding use of System standard hardware and software. Utilizes the IT Project Management tool and procedures for appropriate projects. Performs all other duties as assigned. Top Skills Details: 1) 1+ years of End User Support (remote and onsite) Experience for desktops, laptops, tablets, phones, etc. 2) 1+ years Windows Troubleshooting (Windows 7 and 10) 3) 1+ years' experience with Active Directory Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.