Concierge

9547 U.S. 17 Business, Myrtle Beach, South Carolina

Full-time

Posted on September 04, 2023

Contract overview

This is a placement contract between you and the employer. If the employer hires a candidate you submit, you'll be paid the contract amount.

The payments begin when the candidate starts and are disbursed over time. The contract terms are:

Market price: $1,100 USDEst.

Payment schedule: Paid monthly over 11 months

Job Description

Myrtle Beach Manor is seeking a Concierge to join their team!

Shift details: Monday-Friday 9a-530p

Purpose

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts.

Other responsibilities include assisting the Associate Director / HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music, and ensuring a pleasant atmosphere.

Principle Duties and Responsibilities

Customer Experience

Oversees the community entry area for visitors, guests, and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guests
Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families, or visitors and ensures wait times are minimal
Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Directs candidates to apply online or captures the candidate's information onsite to launch the recruitment process
Answers incoming calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
Manages appointments for residents and family members such as but not limited to hairdresser, transportation, other
Sends get well cards to residents in the community (obtain community leaders' signatures before delivering card)
Sends sympathy cards to families and/or responsible parties as needed (obtain community leaders' signatures before delivering card)