Office Assistant (Anchorage)

JOB SUMMARY:The Office Assistant position works in the Credit Department serving as part of ENSTAR's customer service team. This position is part of a task rotation performing a wide range of job functions.

ESSENTIAL FUNCTIONS:

• Cashiering; includes balancing and preparing deposits.
• Cash machine operation.
• Provide customer service and switchboard coverage; assist customers with general and account questions.
• Perform credit balance refunds and adjustments.
• Perform bank corrections and research and adjust misapplied or unidentified payments.
• Research, bill, and collect on damage claims.
• Administer various Heating Assistance Programs.
• Perform general collection functions: active and closed accounts and department purchasing.
• File and scan documents.
• Search archives for historical information.
• Process outgoing and returned mail, sort mail, and enter mailing address changes.
• Respond to customer questions and concerns via phone (call center environment) and email correspondence.
• Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CCandB) software system.
• Cross-train with other department tasks.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• One year Cashier and/or Customer Service experience.
• Ability to type 50 wpm and ten key by touch.
• Exceptional customer service skills and telephone etiquette.
• Proficiency with Microsoft Office Suite.
• Professional appearance.
• Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, credit, background, past employment, and driving record check.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
• Basic administrative skills and ability to perform related tasks.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Ability to multi-task in a fast paced environment and to effectively and professionally assist customers in this type of environment.
• Effective oral and written communication skills to effectively communicate policies and procedures to others.
• Ability to use general office equipment such as computer, fax, phone, copier, etc.
• Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
• Ability to convey information clearly, effectively, and professionally.
• Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
• Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

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**Occasionally** **Continuously** **Frequently**

1.Sitting X
2.Standing x
3.Walking x
4. BendingOver x
5. Crawling
6. Climbing
7. ReachingOverhead x
8. Crouching
9.Kneeling
10. Balancing
11.Pushingorpulling
12.Talking x
13. Repetitive useofhands/arms x
14. Repetitive useoflegs x
15.Grasping
16.Lifting
10lbsorless x
11 to25lbs x
26 to50lbs. X
51 to75lbs
76 to100lbs
Over 100lbs
17. Carrying
10lbsorless x
11 to25lbs x
26 to60lbs
51 to75lbs
76 to100lbs
Over 100lbs
18. Eye/hand coordination x
19.Fine Manipulation x

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VISUAL ACUITY:

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**Occasionally** **Continuously** **Frequently**

1. Close vision (clear at 20 "or less) x
2. Distance vision (clear at 20' or more) x
3. Color vision (ability to identify and distinguish colors) x
4Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) x
7. No special vision requirements

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**MENTAL EFF