Release of Information Specialist I

Release of Information Specialist I Location: WellSpan Health, York, PA Schedule: Full Time Hours Full-Time: 80 Hours/Biweekly 8:00am - 4:30pm One Week/Month Onsite Requirement General Summary Performs a variety of duties related to telephone management, processing walk-ins, medical record request logging. Duties and Responsibilities Essential Functions: Answers and manages incoming phone calls to Release of Information (ROI). Provides exceptional customer service at all times by identifying and addressing caller needs in a professional, positive, and caring manner. Manages difficult and emotional calls in a calm and empathetic manner. Transfers calls to appropriate party when required. Greets patients, law enforcement agents, and others in accordance with established policies and procedures. Sorts all requests for information received via U.S. Postal Service, interoffice mail, facsimile, and email as appropriate. Distributes mail to all the occupants of George Street Office Building (GSOB) and requests for information to the appropriate ROI team member. Toggles among multiple electronic health record systems and ROI vendor software researching and obtaining all the information needed to properly track requests for information. Logs in all request for information into the ROI Tracking system properly documenting receipt of requests and analyzing the Authorization to ensure it meets with HIPAA requirements. Reaches out to patients to resolve issues with medical record requests as necessary. Correctly identifies requests for inpatient continuity of care and faxes to York Hospital Medical Records Department for processing. Requests medical records from the offsite storage vendor and forwards to the appropriate WellSpan Health (WSH) employee. Procures temporary accounts for auditors and other Non-WSH employees requiring access to WSH EHRs. Scans transfer medical records into outpatient EHR and tasks the appropriate medical group practice. Travels to York Hospital, WellSpan storage facilities, etc. to obtain paper medical records needed for request processing. Completes productivity and quality reports in a timely and accurate manner in accordance with Health Information Management department policy. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications Minimum Education: High School Diploma or GED Required and Associates Degree in Health Information Technology Preferred Work Experience: Less than 1 year 6-12 months in healthcare setting Required Licenses: Registered Health Information Technician Upon Hire Preferred Courses and Training: Medical terminology within 180 days Required and LMS tutorial - Authorization to Use or Disclose Health Information Form Upon Hire Required Knowledge, Skills, and Abilities: Excellent interpersonal/communication/organizational skills Excellent computer navigational skills Ability to multitask with frequent interruptions Strong attention to detail Apply Now You’re unique and you belong here. At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email [email protected]. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us. WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.