Shift Supervisor - Highlands Ranch Store

Description *Please Note: This position will be posted through Friday, September 27th, 2024 * * Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division. We currently have locations across the state of Colorado. Please Note: This position is a supervisory position, is full-time and will require open availability (including evenings and weekends). Our operating hours are 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm. Pay: $19.30 Hr.This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. * *Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. JOB SUMMARY: The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center. ESSENTIAL FUNCTIONS: Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation. Employee leadership: Manages breaks. Redirects staff/work teams to address call-offs. Coaches' employees verbally and with initial write-ups. Provides input to reviews and terminations. Facilitates employee purchases. Task/Functional leadership: Assists in opening and closing procedures Responsible for the verification step related to the daily sales report paperwork. Responsible for counting drawers. Responsible for making change between drawers and safe. Assist with inventory process by counting, entering, and verifying. Customer Focus: Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives. First escalation point for customer complaints. Point of contact for turning down donations at Attended Donation Centers (ADC). Cross-training: Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency. Maintains knowledge to the level where operations can be maintained in rare cases where no Supervisor, Assistant Manager, or Manager is able to be on premises. Perform all other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: A High school diploma or equivalent is preferred. Experience: Previous supervisory experience is preferred. Two (2) years' retail experience is desired. Other: Familiar with product pricing, trends, fashions, and seasonal changes. Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. Able to quickly problem solve and make decisions. Able to maintain con identiality and follow Goodwill's policies and procedures. Able to withstand prolonged standing, bending, and lifting up to 8 hours per day. Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary. Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization. Ability to manage corporate email and calendar (i.e. Outlook). Core Competencies: Communication, Level 2 Customer Focus, Level 2 Excellence, Level 2 Knowledge and Skills, Level 2 Teamwork, Level 2 Trust, Level 2 Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.