Service Contract Coordinator

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf) Schedule: Monday - Friday, 8:00 am - 4:30 pm What you will do: As a Service Contract Coordinator you will act as a Liaison for all Service Contract related items between the customers, Sales Reps, Finance, and Service Product Manager. Responsible for investigating and resolving Service and Repair issues including, but not limited to, pricing, billing, contract termination, renewals, etc. Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied. Work with Finance Team to ensure correct billings are applied, credit and re-bill due to contract changes, and aid in collection of overdue invoices. Work with Repair Authorization Team to insure the system clearly indicates contract status or pricing agreement terms with clear start and end dates Alert customers and Sales Reps of impending contract and pricing agreement expirations. Research past Service Contracts and provide historical data and cost analysis to Sales Reps and Customers. Assist Sales Reps with formatting and pricing for new Service Contract proposals. Train Sales Reps, Customers and fellow employees about service coverage. What you need: Required: High school diploma 2+ years of relevant experience Preferred: Bachelor’s degree Knowledge of production practices and procedures. Basic understanding of the Repair process as a whole. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.