Trip Change Specialist

Description

Backroads Travel is seeking a passionate and detail-oriented individual for the position of Trip Change Specialist. In this role, you'll be responsible for managing changes and alterations to our travel itineraries, delivering exceptional customer service, and ensuring smooth trip experiences.

The ideal candidate will have strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving. You'll collaborate closely with our operations and sales teams to ensure that trip changes are implemented seamlessly. Additionally, you'll engage with travelers to provide support and guidance throughout the trip change process.

This role requires a keen eye for detail and the ability to multitask in a fast-paced environment. If you're enthusiastic about travel and dedicated to delivering outstanding customer experiences, we'd love to hear from you!

Key Responsibilities

• Manage and implement changes to travel itineraries
• Collaborate with operations and sales teams to ensure seamless trip changes
• Provide exceptional customer service and support to travelers
• Handle inquiries and resolve issues related to trip changes
• Contribute to the continuous improvement of trip change processes

Qualifications

• Strong communication skills with a customer-centric approach
• Exceptional organizational abilities with a keen eye for detail
• Proactive problem-solving skills and ability to multitask effectively
• Passion for travel and delivering outstanding customer experiences
• Ability to thrive in a dynamic and fast-paced environment