Service Desk Analyst

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications. At DYOPATH, were excited to have been awarded Great Place to Work three years in a row! What makes us so great? Our people - we drive DYOPATHs award-winning culture through our collaboration, innovation, and respect for one another. We believe that: - You should be able to grow and feel empowered at work. - You should have fun in a diversified environment and bring your true self to work daily. - Work-life balance is vital to our positive culture. We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH! We are hiring anonsite Service Desk Analystin Christiansted, Virgin Islands!!This position is a contract, 3+ month assignment. Shift/Pay - Monday - Friday, 8:00am - 5:00pm - $27/h - Short-term contract position Essential Functions of the Job - Respond to incoming phone calls, emails, and chat messages from customers or employees seeking technical support - Log all service desk interactions in the ticketing system and escalate issues to the appropriate team or individual - Provide first-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems - Resolve technical issues when possible and escalate to appropriate support teams when necessary - Ensure timely and accurate resolution of all service desk issues - Conduct follow-up activities with customers or employees to ensure satisfaction with the service provided - Continuously improve technical skills and knowledge through training, certification, and self-directed learning - Participate in special projects as assigned Minimum Qualifications - 1-2 years of experience in a technical support role, preferably in a service desk environment - Strong customer service skills, with the ability to communicate technical information to non-technical users - Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting - Knowledge of ITIL or similar service management frameworks a plus - Ability to work independently and as part of a team, with a focus on delivering exceptional customer service - Excellent problem-solving and analytical skills - Ability to manage multiple tasks simultaneously and prioritize workload effectively.