Call Center Director

208 Cottage Avenue, Sandy, Utah

Full-time

Posted on January 10, 2024

Contract overview

This is a placement contract between you and the employer. If the employer hires a candidate you submit, you'll be paid the contract amount.

The payments begin when the candidate starts and are disbursed over time. The contract terms are:

Market price: $5,900 USDEst.

Payment schedule: Paid monthly over 10 months

About Us

SmartRoof is a life-changing company committed to impacting an entire industry and changing the lives of thousands. Our vision is to become the first billion-dollar roofing and solar company, and we are a hungry, humble team committed to growth.


Job Overview

We are seeking a talented and experienced Call Center Director to optimize call center operations, improve customer service levels, and drive outstanding performance. As a member of the SmartRoof family, you will be part of a team that pushes you to be the best version of yourself and embraces a culture of professional growth and opportunity.


Responsibilities

  • Develop and implement strategies to optimize call center operations and improve customer service levels
  • Establish performance metrics and regularly monitor and analyze call center performance to identify areas for improvement
  • Develop and maintain relationships with key stakeholders to ensure alignment of call center operations with overall business objectives
  • Lead and motivate call center staff to deliver outstanding customer service and achieve performance targets
  • Develop and implement training programs to ensure that call center staff have the skills and knowledge required to perform their roles effectively
  • Manage budgets and resources to ensure the call center operates efficiently and effectively
  • Ensure compliance with regulatory requirements and company policies and procedures

Requirements

  • Bachelor's degree in business, management, or a related field
  • At least 10 years of experience in call center management, with a proven track record of success in meeting performance targets and delivering outstanding customer service
  • Strong leadership skills with the ability to motivate and manage a large team
  • Excellent analytical and problem-solving skills with the ability to identify and address performance issues
  • Strong communication skills with the ability to build relationships with key stakeholders
  • Knowledge of call center technology and best practices
  • Experience managing budgets and resources
  • Ability to work under pressure and meet tight deadlines
  • Strong attention to detail and ability to multitask

Benefits & Perks

  • 401(k) with 4% Company Match after one year of employment
  • Paid Time Off
  • Health Insurance through Unitedhealth
  • HSA with applicable health insurance policy
  • Dental Insurance through Guardian
  • Vision Insurance through Guardian
  • Employee Referral Program

Why You Should Work At SmartRoof

We're looking for hard-working, motivated individuals ready to change their lives and make a difference. Join a team that pushes you to be the best version of yourself and offers unlimited professional growth and opportunity.


Job Type

Full-time


Pay Range

$90,000.00 - $110,000.00 per year


Schedule

Monday to Friday


Work Location

In person

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