Sales Associate - Full-time / Part-time

General Summary

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Dale City Hardware Inc.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all radio pages and calls are answered promptly, courteously, and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional, and safe work environment.
• Assist with receiving, checking in, and stocking merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow-up.
• Communicate any merchandising, cost control, or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Requirements

Other Essential Requirements

Education/Training

High School or GED equivalent recommended.

Experience

Formal retail experience preferred.

Physical Demands

Standing, walking, lifting (up to 25lbs), and climbing.