PT Office Assistant, General Studies

JOB REQUIREMENTS: We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. You belong here. See why you will love working at NWTC. POSITION SUMMARY Provide exceptional customer service while supporting the General Studies department. Strong interpersonal skills, use of technology, and the ability to communicate in all forms are vital in this role. The ability to work independently and effectively under pressure while adapting to changing work priorities is essential. In this job share role, you will work collaboratively with the front desk, support, and administrative teams to support students in their success and the college community. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description. Essential Functions Statement(s) Communicate with internal and external stakeholders using all identified modalities. Serve as the liaison between the customer and the appropriate individual regarding the General Studies Department to include General Education, GED , English Language Learner (ELL), Career Pathways Bridge (CPB) Programming and College-wide programs. Utilize resources and internal systems to resolve customer inquiries. Conduct student outreach initiatives for student success, enrollment, and retention purposes. Refer students to appropriate college service. Communicate student progress to applicable college-wide entities as appropriate. Create and update student information utilizing various NWTC systems. Process student enrollments. Perform student and/or facility related system functions as applicable. Communicate class and wait list opportunities and/or availability. Serve as resource for students, faculty, administration, and staff. Maintain classroom needs such as access, restocking, inventory, and room scheduling, etc. Assist with faculty resource needs. Process daily absences and/or class cancellations as they occur. Notify students of class cancellations and/or changes using multiple delivery systems. Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft, and/or supervisor\'s direction. Conduct syllabi intake, tracking, and review process. Review syllabi to ensure all meet the college standards for student success and transferability purposes. Communicate syllabi needs as appropriate. Serve in a cross-functional capacity to assist teams within General Studies. Prepare for department and college-wide events. Maintain office supply inventories. Organize, clean, and restock general studies spaces. Coordinate and communicate to ensure the sharing of information and highest quality of service. Train, review, and update various team procedures. Perform other duties as needed in support of the college\'s mission, vision, and values. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum of 2 years working in an office environment. **An equivalent combination of education and work experience may be considered Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of coll ge students, faculty, and staff. *NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing. Computer Skills: Proficient with Microsoft Word and Excel Comfortable with Outlook calendars, tasks and basic email functions. Other Requirements: Bilingual fluent English and Spanish, preferred. ***** APPLICATION INSTRUCTIONS: Apply Online: www.nwtc.edu/jobs Other: NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (\"each a protected class\"). Inquiries regarding the College\'s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or [email protected].