Infrastructure Engineer (Windows)

Saint Paul, MNFull-time

Posted on October 14, 2024
Innova Solutions is seeking a Infrastructure Engineer for an onsite role in St. Paul, MN. Position Type: Full-time, Contract Duration: 6 Months+extensions Location: St. Paul, MN - this is a 100% onsite role. MUST have strong Active Directory, more of a 'Jack of all trades' person is needed. * Long term contract - starts 6 months, but will have extensions! * *NOT Open to Vendors/Suppliers! * Emphasized by client: * Ability to communicate * Work collaboratively * Prioritize work with end users * Translate technical to business people * Insurance background a plus but not required * System support * 6-9 years' experience * Also responsible for level 1 and 2 Help Desk * Customer Service Focused - current individual is lacking interpersonal skills * Ability to speak well with leadership SUMMARY The Infrastructure Engineer provides outstanding customer service and contributes to successfully achieving the objectives of the Information Services team and greater strategies of the Association by being primarily responsible for the design, installation, maintenance, and certification of Company's infrastructure. This includes everything from desktops to servers; phones to network switches; assistance with policy adoption/creation/enforcement to SLA measurement and improvement opportunities. S/he is the primary technical point of contact to our managed services provider, and the main (often the first technical) point of contact to other 3rd party service providers and/or vendors. The Infrastructure Engineer leads and/or coordinates the implementation and support of various projects in a wide range of technologies including networking, server, virtualization, storage, and monitoring technologies, be it on premise or cloud based. Additionally, the engineer will provide escalation support for Tier II and III issues across the infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Participates in the design, implementation, maintenance, capacity, monitoring, and administration of all company's environments - development, staging, production - across multiple technologies. * Ensures IT system security baselines are met, and security improvements are implemented across the infrastructure. * Participates in evaluating future technologies and makes recommendations for software and hardware upgrades. * Effectively manages tickets and constantly communicates/documents to users and management the status of projects, problems, and escalations. * Maintains the integrity of the systems through upgrades, support, and new technology implementation. * Provides input as to technical direction of internal systems. * Supports and follows compliance requirements for attestations such as SOC 2, HIPAA, GDPR, etc. * Actively participates and follows the change management process. * Ensures a high-level of availability in the data center(s) * Participates in the design, implementation, and execution of backup and disaster recovery planning. * Conducts proactive research to analyze security weaknesses and recommend appropriate mitigation strategies. * Creates, documents, and follows the standards for service delivery, professionalism, and ethics. * Acts as a mentor to all other members of the Info Services organization * System Administration duties - on prem and Azure environments * Integration Administration duties - understand, document, become the focal point of data, network, applications, and security across all environments (as a sys admin). "Become the glue" to make all other functional parts work as effectively as possible. * Own and manage the overall asset list - desktops, servers, all other important technical hardware * Lead/own the deployment cycle for new/replacement desktops * Performs other duties as best fits internal and external customer needs. OTHER SKILLS AND ABILITIES * Demonstrated excellent interpersonal skills to effectively communicate as well as build effective partnerships within the organization, demonstr ting trust and keen insight on how to maintain confidences and yet share crucial information. * Work collaboratively with all employees while maintaining high level of confidentiality. * Must have strong ability to collaborate, build, and maintain strong internal and external relationships * Open communicator, excellent communication skills (oral, written, and listening). * Ability to quickly learn and use computer software tools effectively. * Ability to objectively analyze information to arrive at valid conclusions, and apply logical reasoning to prioritize issues, and gather pertinent information to shed light upon them. * Strong written and verbal communication skills, and the ability to effectively communicate with various levels of management. * Possesses the mental sharpness and creativity to bring together appropriate and relevant data, to provide insight on a business problem and aid the organization in making sound decisions. * Attention to detail. * Ability to effectively prioritize assignments, and effectively handle multiple projects concurrently. * This position requires an individual who is an approachable, self-starter who can work independently managing multiple projects in tandem. Must have a demonstrated strength in execution. * Proven ability to develop and present material in a repeatable and understandable manner. * Willingness to continuously learn and be opened to feedback to improve individual performance. EDUCATION and/or EXPERIENCE * Bachelor's degree in Computer Science, Information Technology, or a related field. Commensurate equivalent experience will be considered. * 5+ years' experience implementing and troubleshooting issues related to Microsoft technologies. Including but not limited to Active Directory, DNS, DHCP, Certificate Authority, Network Policy Server, and IIS. * 5+ years' experience end-to-end support of a company's infrastructure. Experience with infrastructure supporting over 150+ employees across the United States strongly preferred. * Ability to accommodate on-call rotation, weekend and afterhours work that is regularly required. * Advanced level knowledge of Active Directory, DNS, DHCP, Certificate Authority, Network Policy Server, and IIS. * Knowledge of Microsoft Intune and Autopilot is preferred. * Advanced level knowledge of virtualization technologies, on-premise, and cloud based technologies. including but not limited to VMware vSphere, Horizon View, Hyper-V, and Azure (preferred). * Strong knowledge of backup solutions. Veeam experience is a preferred. * Strong knowledge of SAN technologies and Fibre Channel. Nimble experience is a preferred. * Excellent customer service skills, organizational skills, and the ability to work well both independently and as part of a team. * Must exhibit professional conduct and work well with all levels of an organization, both internally and externally. * Proven knowledge of IT Infrastructure required. * Must be able to work with multiple large -scale, concurrent projects acting as project lead, manager and/or coordinator. Must understand the company and department's objectives to To view the full job description please use the link below. https://www.innovasolutions.com/careers-usa/search.php#/jobs/985959

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