Appointment Scheduler, Oswego

Appointment Scheduler, Oswego

Oswego, NY (http://maps.google.com/maps?q=10+George+St.+Oswego+NY+USA+13126)

Description

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance

the patient flow within the center.

Principal Accountabilities:

• To schedule appointments for all center providers

• To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral

• Timely review and return of voice messages from patients

• Assist patients and de-escalate patient concerns as appropriate

• Assist patients with coordinating appointments that fit their needs

• Reviews scheduling history to ensure continuity of care

• Follows scheduling guidelines and provider templates for appropriate scheduling

• Adjust provider schedule according to time-off requests

• Prepares and sends appointment letters to patients as needed

• Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information

• Coordination with Medical Records staff with facilitation of new patient packet

• Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy

• Documentation in PM/EHR of any discussion with patients as appropriate

• To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

• Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

• High school diploma or GED is required

• Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and

• a professional with compassion in stressful situations

• Verbal and written communication skills, office applications preferred

• Demonstrate proper judgment and decision making skills when necessary

• Comply with the organizations code of conduct, safety rules and adheres to all company policies

• Carry out job responsibilities in an ethical, effective and professional manner

• Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors

• Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system

• Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers

• Must be keenly aware of the importance of confidentiality in all aspects of the position

Salary Description

$15.25-$17.75 Depending on Experience