Desktop Support Technician II US - 2044697

Job#: 2044697 Job Description: Desktop Support Technician   Apex Systems is hiring for a Desktop Support Technician on-site in Cincinnati, OH! This is a 3-6 month contract-to-permanent-hire opportunity! Location: 100% on-site in Cincinnati, OH Pay Rate: $20-23/hour, depending on experience As a Desktop Support Technician (Lounge Specialist), you will be the front line and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You're highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests -- even if these are beyond the scope to solve and take ownership of their issue. Knowledge and Skill Requirements: Excellent Customer Service Skills Experience in both walk-up and PC/laptop deskside support Break/fix support Mobility Install, Move, Add, Configure (IMAC) Advanced knowledge of installation and operation of relevant software, hardware and other equipment Knowledge of relevant call tracking applications 2-4 years of IT related experience and training Additional Requirements: Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic. High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment Demonstrated customer focus -- evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint. Must be comfortable working with C-Band Executives, Leadership, and those with possible strong personalities. Ability to manage multiple, simultaneous tasks, client relationships and expectations Planning and organization skills Attention to detail Preferred but not required: CompTIA A+ certification or Microsoft MCP Certified   EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.