client services specialist

client services specialist. jacksonville , florida posted today job details summary $42,500 - $45,000 per year permanent high school category office and administrative support occupations referenceAB_4628932 job details Our client is a leader in the design, manufacturing, and servicing of state-of-the-art ophthalmological equipment. Their products are trusted by doctors' offices, hospitals, and clinics to deliver top-notch care to their patients. They pride themselves on their commitment to excellence and their outstanding customer service. They are not just a company; they are a team that values professionalism, teamwork, and the well-being of both their clients and their employees. As a Client Service Associate, you will serve as the primary point of contact for our clients, including doctors' offices, hospitals, and clinics. This is not your typical call center role. Our team is about quality over quantity—it's about providing exceptional service and solving problems rather than rushing through calls. The position requires a high level of professionalism and empathy, as you will be handling inquiries about orders, troubleshooting equipment issues, and coordinating service requests with our technicians. Qualifications: Previous experience in client service or customer support, preferably in a medical, technical, or equipment-based field. strong communication skills, with the ability to speak clearly and professionally over the phone and in writing. Ability to troubleshoot common technical issues with ophthalmological equipment, or the aptitude to quickly learn. Attention to detail is critical, as you will be handling sensitive medical equipment and patient-related inquiries. strong organizational skills and the ability to multitask in a fast-paced environment. A genuine, positive attitude and a commitment to providing exceptional customer service. Professionalism is a must—this is not a high-volume call center. We focus on quality interactions, where every client is treated with respect and care. Ability to work independently while collaborating effectively within a small, close-knit team. Good Vibes Only: We foster a positive and supportive work culture. No bad attitudes are tolerated. We work together with respect, care, and professionalism. salary: $42,500 - $45,000 per year shift: First work hours: 8:30 AM - 5:30 PM education: High School Responsibilities Fielding Client Inquiries: Answer calls from medical professionals (doctors' offices, hospitals, and clinics) regarding their orders, equipment troubleshooting, and service needs. Troubleshooting & Problem Resolution: Guide clients through common equipment issues, providing solutions and troubleshooting tips in a clear, patient, and professional manner. Service Coordination: Schedule work orders for technicians to perform on-site repairs and maintenance, ensuring timely and accurate resolution of service requests. Order Management: Assist clients with questions about order statuses, shipping, and delivery times, ensuring accurate and clear communication. Client Relationship Management: Build strong, lasting relationships with clients by delivering high-quality, empathetic service that makes them feel valued and heard. Team Collaboration: Work closely with a small, dedicated team of client service professionals in a positive, respectful, and supportive environment. Skills Client Service Phones Empathy Data Entry Customer Relations Customer Relationship Management Order Entry Customer Service Qualifications Years of experience: 3 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. get in touch we are here to help you with your questions. MM meaghan mccahill [email protected]