Health Insurance Call Center

ALTA IT Services has numerous openings for Healthcare Call Center to assist the annual open enrollment effort of a respected health care provider. The Customer Service Technicians will provide accurate medical coding, auditing, and reporting for a medical records / health information management team which consists of medical data entry and auditing professionals, that supplies data that serves as an efficient education and training mechanism for healthcare providers and other stakeholders. Working as a team in a business environment, the Customer Service Technicians will help promote successful practices that ensure quality care, regulatory compliance, and accurate reimbursement. Tasks: Operate on multiple computer applications to assist call Contribute towards the Center's achievement of providing exceptional customer service Demonstrate stamina to successfully complete customer calls when needed within established work hours Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results Focus on and demonstrate customer- centered goals and objectives Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change Complete projects in established timeframes, as deemed necessary Maintain and recognize cultural differences/sensitivity Other tasks as assigned. Competencies: High School Diploma or GED Strong verbal and written communication skills. Strong customer skills with internal and external customers. Must be able to perform assigned tasks with minimum supervision. Strong analytical skills. Proficient knowledge of MS Office Positive attitude. Health Care Industry Experience will be a plus. Regulatory and HIPAA Experience a plus. #M2 System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.