Customer Care Center Representative

Job Details

Part-time | Full-time

$17.00 - $18.50 an hour

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Flexible schedule

Qualifications

• Customer service
• Cash register
• 1 year
• Communication skills

Full Job Description

Hello There,
Dirty Dogs & Meow is dedicated to raising the standards of pet care in San Diego, providing healthy foods, cage-free grooming, self-serve washing facilities, and many accessory products. We inspire our team, our customers, and communities to provide their pets with the best quality products and services at the most competitive price points. We are looking for future leaders to help us with our mission! This is your opportunity to build a career with the Dirty Dogs & Meow Team. Submit your resume today and start your tailored journey with a dynamic, fast-growing retail company. We are looking to hire a new pet lover into our family-owned pack! We can't wait to hear your purr after you've done some digging on Facebook / Instagram / Google / Yelp. We have been around for 15 years already and we are finally leaving our puppy/kitten stage behind us as we continue to grow! We are seeking a Part-Time or Full-Time Position for a Customer Care Representative.

Skills & Requirements

• Must be high energy, enthusiastic, and a TOTAL team player.
• Must be self-motivated in regards to acquiring product knowledge, building clientele, and selling products & services.
• Must be able to lift 50 lbs.
• Must have customer service experience.
• Must care about health and wellness.

SUMMARY

Provides timely resolution of customer appointments, complaints, concerns, and inquiries. Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.

Duties and Responsibilities

• Scheduling appointments for all store locations over the phone.
• Responding to voicemails for all store locations.
• Responding to online inquiries with grooming appt. requests, product inquiries, etc.
• Answering emails that come through all company online platforms.
• Execution of marketing campaigns- answering customer questions about campaigns, troubleshooting campaigns, manually inputting information on Tap Mango from campaigns.
• Processing and preparing all online orders.
• Proactively contacting customers through Tidio Chat to assist them in making a purchase/make an appt.
• Managing and updating customer accounts for online customers.
• Provides timely resolution of customer complaints, concerns, and inquiries.
• Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
• Act as a store representative and set an example for our staff.
• Performs other related duties as assigned by management.

COMPETENCIES

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to