Backstage Captain, Brooklyn - Full Time

About Macy's

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value, and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles or as recent college graduates into our development programs in the various functions at Macy’s. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail.

Job Overview

The Sales / Support Captain is an elevated hourly colleague that supports sales and support functions within the 4 walls of the store, providing override capability, driving business effectiveness, and focused on assigned tasks as defined by the STM/PL.

As a Sales / Support Captains you will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. You will have a key role in communicating expectations and priorities to associates, creating a fun and engaging store environment for customers and associates, satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Essential Functions:

• Occasionally participate in Active Supervision by circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume within specific areas of responsibility
• Assist with customer service issues as needed; has the ability to override for resolution
• Manage customer and colleague flow within the designated area to the needs of the business
• Execute store opening and closing procedures; access to alarms systems and keys
• Assist people leader with managing workload and/or projects as requested
• Provide feedback and contribute observations via PLRole model ability to build lasting customer relationships
• Regular, dependable attendance and punctuality

Qualifications and Competencies

Minimum High School or GED

1-2 years direct experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions
• Frequently lift/move up to 25lbs

Job Types

Full-time, Contract

Pay

$18.15 - $28.05 per hour

Benefits

401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance

Experience level

1 year, 2 years

Shift

10-hour shift, 8-hour shift, Day shift, Evening shift

Weekly day range

Monday to Friday, Weekends as needed

Ability to commute/relocate

Brooklyn, NY 11201: Reliably commute or planning to relocate before starting work (Required)

Work Location

In person