Geek Squad Advanced Repair Agent
261 West 2100 South Expressway, South Salt Lake, Utah
Full-time
Posted on January 09, 2024
Contract overview
This is a placement contract between you and the employer. If the employer hires a candidate you submit, you'll be paid the contract amount.
The payments begin when the candidate starts and are disbursed over time. The contract terms are:
Market price: $6,100 USDEst.
Payment schedule: Paid monthly over 4 months
Overview
Part time Individual Contributor Services Group
Job Description
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
- 6+ months experience diagnosing, troubleshooting, or repairing technology products
- Experience actively using and learning about consumer electronics
- Strong ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule inclusive of holidays, nights and weekends
Auto Req. ID
934550BR
Location Number
001086 Winchester VA Store
Address
601 East Jubal Early Dr
City
Winchester
State
Virginia
Pay Range
$15.00 - $21.21/hr
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.
Do you want to apply to this job?
Apply to this jobLooking for a different type of job?
Unlock staffing contracts
