Specialist - AskHR Services

About the Department Imagine being a part of a team committed to helping people defeat diabetes and other serious chronic conditions. Here at Novo Nordisk, we seek out opportunities to contribute to healthier communities and better lives for all people. And, that’s what you’ll gain by joining Novo Nordisk’s People & Organization team. Our P&O team is passionate about their purpose – enabling business success the Novo Nordisk Way by turning the Company’s business strategy into an actionable workforce strategy. A strategy which captures the entire employee life-cycle. At Novo Nordisk, you will join an inclusive team of diverse talent and benefit from a range of possibilities for professional and personal development. Are you ready? The Position Responsible for providing excellent customer service support in the area of Human Resources transactions, policies, and processes. Provides overall support for all HR services within the Support teams scope, inclusive of onboarding, off-boarding, vacancy management, employee files, and new services transitioned to the team. Provides consultation and services to employees of all levels, HR Business Partners and other CoEs within HR. Coordinates and administers key initiatives and leads projects in support of current services or those identified to transition to Services team. Ensures assigned HR services remain in compliance with company policies, procedures, benefits, and federal and state laws and regulations. Relationships Reports to the Manager, Ask HR Services. Interacts with all levels of the business and provides strategic guidance on processes and procedures. External relationships include interaction with vendors (i.e. dealing with separation documents/collection of company property/repayments). Researches and resolves complex or sensitive issues for employees. Provides guidance and assistance to lower-level agents and other members of the Services team. Essential Functions Independently analyses and evaluates HR Services processes to determine areas of improvement, provides sounds technical and analytical support in addition to business judgement on reasons/impact of changes and implements the changes Independently and under minimal guidance owns and executes assigned HR services such as vacancy management, file maintenance, separations, blueprints, paperwork for promotions/laterals/field transfers. Partners with HRBPs and COEs to identify additional services to transfer to the Shared Services model Maintains broad knowledge of Human Resources policies and practices to effectively support processes and employee inquiries with minimal escalations to HR Business Partners and/or Centers of Excellence. Responses are non- scripted and/or more complex. Continuously learns and develops HR knowledge to resolve issues and provide sound answers to customers Ensures each customer interaction is a positive one by collaborating closely with others and providing expert knowledge. Responds to employee inquiries in a timely, professional and consistent manner Provides consultation to internal key stake holders and/or external vendors when specific, in-depth functional knowledge Proactively identifies and executes on areas for improvement within the department Communicates clearly and effectively with stakeholders of all levels to set expectations on the feasibility and timeframe for delivery of solutions, delivering on commitments Participate in rotation to conduct Day 1 Orientation (home office and field) and execute Home Office I9 verification Manage HR File Maintenance process and serve as subject matter expert for filing process. Provide suggestions for process enhancements and gains of efficiency As part of a team, ensures 100% coverage during normal business hours (8:00 a.m. - 6:00 p.m.). May also provide backup support in the call center to cover meetings and/or absences Prepares activity reports, metrics, and statistical data related to assigned services and provides insights from data to highlight trends/issues Collaborate with the call center to ensure agents are trained and can effectively support employee questions related to assigned services Provides guidance and cross training for backups/agents for assigned services. Ensure all working instructions are documented and kept up to date Maintains confidentiality and privacy of any personal or sensitive data in all interactions Updates knowledge articles for assigned services in the Ask HR Portal and ensures that articles are clear, concise, and can be clearly understood by the employee population Provides recommendations to management regarding process improvement strategies and implements based on necessary/required approvals Works on special assignments or projects as assigned; duties may include leading department projects, implementing new programs, participating on projects company wide, gathering, compiling, verifying, and recording data from multiple sources, creating reports, providing information regarding function-specific policies and procedures, and tracking and control of processes, projects, and activities Qualifications Bachelor’s degree in human resources, business or related field of study from an accredited university, required Minimum of six (6) years of relevant experience in Human Resources, administrative/customer service, required Ability to function in a fast-paced environment Ability to consider the downstream impacts of decisions/changes Ability to interact with all levels within and outside of the organization and consult on topics of expertise Ability to work independently on tasks or projects which support the function and propose ideas and improvements as necessary Ability to work with sensitive and/or confidential information Demonstrates strong leadership abilities Excellent planning and organizational skills required Ability to handle multiple priorities and demands Advanced computer skills, strong Microsoft Office skills and computer software programs specific to the function. Must possess demonstrated skills in PC applications, typically involving new/emerging technologies such as on-line databases, optical technology, intranet/internet, and computer software programs specific to the function Strong attention to detail Strong customer service skills required We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.