IAS Digital Records Management Specialist

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4327299 Under the direction of the IAS Manager or IAS Supervisor, the IAS Digital Records Management Specialist is responsible for completing the daily activities of the digital records management process. The incumbent will coordinate the digital records management process to ensure proper handling and timely processing of digitally imaged documents. The IAS Digital Records Management Specialist must perform all functions in an accurate and reliable manner. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. What Youll Do at Arvest: (Other duties may be assigned.) Receive, prepare, and load all paper and electronic documents into IPM (Imaging Process Management) in an efficient and timely manner. Meticulously interpret and input metadata into the imaging system by properly identifying and validating the imaged document to substantiate the document type being imaged, the appropriate customer and account data, and ensure documents can be recalled properly. Analyze documents to ensure documents are electronically filed in the correct location. Verify information on documents to ensure it aligns with the system as needed. Review documents for image quality to ensure electronically imaged documents are legible enough for proper storage in accordance with bank requirements. Electronically index unsorted imaged records via IPM Workflow. Research and retrieve various digital/physical documents (i.e., accounts payable, cash letters, paid loans), as necessary for bank personnel. Research missing and/or incorrect items, working with all parties to correct issues, and to ensure resolution in a timely fashion. Monitor exception queues, assess issues, and resolve root cause. Complete reporting to ensure the accurate document collection and storage of all digital/physical documentation to updates to managers, lenders, and other applicable associates. Extract, print, copy, and mail various segments of files as requested. Perform special projects as required by the department. Train new team members and serve as a mentor and trainer for junior associates. Consistently ensure the delivery of high-quality customer service via all channels. As appropriate, resolve external and internal customer questions and/or concerns, escalating as needed. Provide information and knowledgeable assistance efficiently professionally with the frontline staff, support areas and other shared services divisions. Develop and maintain current knowledge of applicable banking policies, operational procedures, loan documents, state and federal laws and regulation, products and services, systems and technologies, bank structure/organization and account documentation by attending continuing education training, both internal and external. Ensure data integrity and accuracy of information on accounts is maintained. Maintain personal and confidential business files in an efficient and accurate manner. Quality Control functions are required to ensure quality and accuracy. Maintain SLAs to ensure all processes are performed in accordance with standard metrics with an expectation of exceptional customer service. Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.