Operations Supervisor

Apply for Job Job ID89968 LocationColorado Springs Full/Part TimeFull-Time Regular/TemporaryRegular Add to Favorite Jobs Why Work at Children's.... Here, it's different. Come join us. Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city. With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child. Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital Find out more about living and working in Colorado Springs: https://coloradospringschamberedc.com/live-work/ Job Overview The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate. Additional Information Department Name: CSH Revenue Cycle Job Status: 40 hours/week Shift: Wed-Sunday 4pm-12am. This role supports operations that function 24/7, so weekends and holidays will be required. Qualifications Education: High School diploma or equivalent. Experience: Minimum of two (2) years previous relevant experience in a health care setting. Equivalency: Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis. Patient Access/Revenue Cycle experience is preferred. Responsibilities POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS Recruits, screens and selects applicants for administrative support roles. Educates all staff on job processes. Ensures proper training of staff by utilizing the resources available within the team. Assigns and manages day-to-day work flow for staff. Manages, mentors, and supports staff on a daily basis. Develops clear goals and objectives for performance management and effectively communicates accountability. Creates a culture and atmosphere that will lead to a high level of employee engagement. Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment. Provides and utilizes productivity reports for the department to assess performance of entire team. Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.). Participates in labor cost and financial component decisi ns related to day-to-day operations. Performs Kronos and other relevant time keeping administration. Manages day-to-day administrative operations, including staffing. Acts as a working supervisor and remains available to provide coverage for administrative/support staff. Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership. Establishes team communication norms and staff rounding.