Services Growth Manager-1

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Rental Growth POD Lead role supports and leads development of dealer specific RGP (Rental Growth Plans) to support future rental growth in rental services. The role involves working with and leading dealer and Caterpillar teams through deep data analysis, defining opportunity concentrations, identifying potential solutions, and ultimately building a granular execution plan which will lead to robust governance and growth over the next 1-3 years. This position will be focused primarily in the North American Region. The role will be segmenting the business analysis to uncover unique customer attributes and business drivers which can be leveraged to create solutions for key opportunity segments. What you will Do: Leading cross functional teams to common objectives Draw conclusions and provide strategic and tactical recommendations from data, VOC, and VOB drivers Developing 3-5 year strategic and tactical execution plans with a focus on business growth Developing detailed action plans which can be built into a governable project Identifying potential roadblocks across the organization and working across teams to enable progress What you Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgement Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information and needs through the application of appropriate communication behaviors Negotiating: Knowledge of negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors and peers Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives Value Selling: Knowledge of the principles and practices of selling products, technology and services; ability to provide overall product/service “value” and to differentiate support offerings that address clearly understood customer needs Top Candidates will also have: Bachelor’s Degree in a Business or Engineering related field 10+ years of industry experience Previous experience and strong knowledge working with OEM (Original Equipment Manufacturer) and distribution relationships Able to be self-motivated and work independently in deep, project-based work A strong knowledge of Caterpillar, products, markets & strategy Solid business acumen, strong interpersonal skills, effective in a matrix organization Additional Details: Location: This role is North American based and we may consider candidates that reside within a 50 mile radius of any Caterpillar facility. Domestic relocation is available for those who qualify