Customer Service Center Rep

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

The Customer Service Center Specialist is responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors. Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

Minimum Qualifications:

Education:

Essential:

• HS Graduate or Equivalent GED

Nonessential:

• Associates Degree

Education equivalent experience:

Essential:

• Required - High School or Equivalent; Preferred - Associates - Related Field

Nonessential:

• Required - High School or Equivalent; Preferred - Associates - Related Field

Experience:

Nonessential:

• Call Center

• Customer Service

• Healthcare

Facility:

BayCare Health System, Outreach Lab Client Services-AMB

Location: Mease Countryside Eastlake Outpt

Status: PRN, Exempt: No

Shift Hours: varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Hybrid

Equal Opportunity Employer Veterans/Disabled

Position Customer Service Center Rep

Location Palm Harbor:Mease Countryside | Business and Administrative | PRN

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