Service Desk Analyst

100% remote, must be located on the East Coast * *10 week contract * Description: Our client is implementing a HR system in December 2024. They are building a team of support staff to help with the hyper care of the ERP. This team will be responsible for providing support to the end users by helping navigating landing pages, finding links, maneuvering website and more. They will not have access to end users benefits balances or specific details. If they cannot fix the issue on the first call, they will create the ticket for the more technical team. Skills: Help desk, Support, Help desk support, Troubleshooting, erp system, Customer service, Service desk, Active directory, Ticketing system, Service Top Skills Details: Help desk,Support,Help desk support,Troubleshooting,erp system,Customer service Additional Skills & Qualifications: ERP experience, CSR, Hypercare support experience. Experience Level: Intermediate Level o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.