Field Support Specialist

Overview

Are you looking to work for a company that truly values their employees? Would you like to become involved in projects that benefit your communities? Do you want to work with leaders that invest in their team members? Are you ready to work for a stable, innovative, and fast-growing company?

If you answered yes, join us at Sunpro as we keep building better communities. Our diverse company culture is one reason employees choose to grow with Sunpro. In return for your contributions, you will be rewarded with career growth opportunities, an incredibly competitive market salary, and other benefits that include:

• Paid time off (PTO) with upfront loaded hours for some positions
• Comprehensive medical, dental, and vision plans
• Generous profit sharing
• Cellphone Stipend
• Referral bonus program
• 401(k) with a high percentage match
• Employee discounts
• And more!

FUNCTION

The Field Support Specialist provides support to the Sales Representative by performing backoffice and customer support both "in the office" and some "in the field" activities. The incumbent is involved in projects under the location manager's and Sales Representative's direction. Serves as point of contact for triaging project questions.

KEY ACTIVITIES

• Visualizes, fulfills, and implements the company's vision and core values.
• Provides both back-office and some "in the field" support activities for Sales Representatives by processing customer orders, tracking and reporting key data, and maintaining account records, etc.
• Must be committed to developing new sales leads
• Engages and supports project bids from beginning to end by conducting research, collecting data, estimating, and interfacing with key internal partners.
• Contacts customers and prospects to arrange appointments, answer questions, or to update them regarding the status of an order or a delivery.
• Communicates customer needs/concerns to Sales Rep, informing him/her of any problems or issues that may affect customer relations.
• Enters order details in Biztrack and confirms that price, discount level, and product requirements are correct.
• Tracks and communicates stock availability and production schedules to Sales Rep and relevant internal partners.
• Accurately maintains customer records, insuring that customer, prospect, and account information is correct.
• Prepares and maintains accurate sales, activity, and expense reports.
• Monitors customer job progress.
• Performs credit collection on past due accounts for assigned customers.
• Maintains effective relationships with team members that have contact with customers.
• Assists field labor and performs other tasks as needed.
• Adheres to all safety protocols and Company policies and procedures.
• Performs any other duties, responsibilities, or tasks as assigned.

KNOWLEDGE AND SKILLS

• Exceptional interpersonal, problem-solving, and technical skills.
• Ability to review and analyze detailed information.
• Robust information and task management skills.
• Detailed knowledge of Sunpro's products, processes, and relevant production capabilities.
• Exceptional communication and customer service skills.
• Strong attention to detail.

EDUCATION/EXPERIENCE

High School Diploma or GED preferred.
College education is an advantage
1-2 years of experience as a Field Support Specialist or in a similar complex role in sales, construction, or a related field

PHYSICAL REQUIREMENTS

Physical Work Requirements - Medium: exerting up to 15 lbs of force regularly.
Repetitive motion associated with operating a computer and other office equipment.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions. Duties associated with this job and the corresponding job specification may be changed at any time to accommodate Company business needs.