Collections Representative

Description: Update customer files with issued invoices Communication between collection agents and invoicing team via phone and email Submit invoices by electronic data interchang Answer questions and handle complaints from customers regarding bills Print and Mail invoices and Statements to customers (as requested) Advise Insurance Agents and CSR assigned about status of their accounts at the end of each month Review and make actions with the information received in the Aged Reports Make courtesy reminders, and collections calls to Insureds daily Send follow up statements of call attempts fail Help Producers and CSRs with billing, payments and procedures inquires Prepare Finance agreements for Insureds (as requested) Reconcile open balances with to confirm the correct application of payments and credits Prepare Notices of Cancelations Interact with customers for understanding reasons for late payment and resolving customer billing disputes Create reports for Upper Management with Status of Financed premiums Record all interactions with customers in the system to keep track and feed the Suspense (follow up status) Ensure all customer information is correct, including phone numbers and addresses Perform all work duties in compliance with company and department policies and procedures Other duties as assigned Skills: collections customer service, customer support, administrative support, financial services, Collection, Office suite, financial analysis, customer service, administrative assistance Top Skills Details: collections customer service,customer support,administrative support,financial services,Collection,Office suite Additional Skills & Qualifications: Associate degree (A.A.) in Business or related fields, preferred OR two-four years related experience and/or training OR equivalent combination of education and experience. Minimum of 2 years of experience in collections and customer support preferred Insurance related industry experience is a plus Strong analytical skills Strong interpersonal skills Strong verbal and written communication skills Strong organizational skills Strong attention to detail Intermediate proficiency in MS Office (Excel, Word) Ability to work well under pressure and multi-task AMS experience is a plus Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.