Contact Center Customer Service Inbound/Outbound I (NEW)

Our client is seeking CSR's Inbound/Outbound to join their team. As a CSR, you will be part of the Customer Care Specialist team supporting subscribers. The ideal candidate will have empathy, strong communication skills, and a passion for providing great customer experience, which will align successfully in the organization. Job Title: Contact Center Customer Service Inbound/Outbound (CSR) Location: Scottsdale, AZ Pay Range: $20.00 an hour (overtime applicable with prior approvals from managers) What's the Job? Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases. Identify the next steps required for the subscriber through active listening and problem-solving skills. Maintain strong company product and service (You get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety) What's Needed? Minimum one year of call center experience High School Diploma or GED Ability to work onsite at our Riverwalk office in Scottsdale Availability to work a scheduled shift consistently Strong formal oral and written communication skills and ability to communicate clearly What's in it for me? Opportunity to work with a team of approximately 30 agents who are all willing to assist you as you navigate your career with AIP, and a leadership team that will support your personal and professional goals, whatever they may be. This environment and culture help us maintain a 96%-98% agent satisfaction rating from our customers, far above industry standards. Opportunity to work in a state-of-the-art call center located in North Scottsdale Opportunity to work with a company that is a wholly owned subsidiary and now, a Business unit of Allstate Corporation Opportunity to work with a company that is part of the Family of Companies (FOC) of Allstate and belong to its Protection Products & Enterprise Services (PPES) organization Opportunity to work with a company that has been in existence since 2007 and currently serves 3 M individual subscribers If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.