Subject Matter Expert

Subject Matter Expert

Location: Quantico, VA

Clearance: Active Top Secret Clearance

Job Description:

• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
• Prepare progress/status reports and submit to team leads as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Prepare equipment for reuse or surplus of property actions.
• Provide technical support for customers assigned to remote locations as required.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.

Experience/Education Required: Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. Bachelor's degree in discipline with 5 years of experience, or 9 years of equivalent experience. TS clearance required.

Preferred: IT Certifications applicable to desktop and mobile computer support desired. Experience providing excellent customer service. Demonstrated proficiency working independently to provide service. Demonstrated leadership skills.

Job Type: Contract

Schedule: Monday to Friday

Security clearance: Top Secret (Required)

Work Location: On the road