Major Incident Manager - Service Desk

Our partner is looking for an ITSM Incident Manager to support a large financial services company in San Antonio. Opportunity to help support a growing service desk operations team. Incident Manager Responsibilities Identifying and resolving incidents in a timely manner Keeping relevant parties updated on the status of incidents Developing and implementing processes and procedures for incident management Overseeing the work of incident response teams Escalating incidents as needed Reporting on incidents and trends Incident Manager Requirements & Skills Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work well under pressure and meet deadlines Strong organizational and time management skills Experience with incident management processes and procedures Experience leading and managing teams Technical knowledge and experience Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.