FAQ
Switching to Zettlor
Common questions about switching to zettlor for commercial sauna, cold plunge, and wellness operators.
Yes. Zettlor supports migrations from Acuity, Momence, Mindbody, and other booking systems with zero disruption to guests. The Zettlor team handles the migration alongside you - customer records, memberships, balances, booking history, and product configurations all transfer so guests can book on Zettlor without losing what they've paid for.
Onboarding covers four steps:
1. Connect Stripe - Link your existing Stripe account or create a new one
2. Configure your spaces - Set up rooms, session types (shared, private, buyout), capacity, seat assignments, and availability windows
3. Set pricing and policies - Configure base pricing, dynamic pricing rules, cancellation policies, promo codes, and membership tiers
4. Import data - If migrating from another system, import customer records, balances, and product configurations
Most operators are live and accepting bookings within 30 minutes.
Ongoing support is included. Operators can reach the Zettlor team at [email protected] for configuration changes, troubleshooting, feature questions, or strategic guidance on pricing and capacity. There is no separate support tier or per-incident charge. Ready to start? Get started here.
See all frequently asked questions or explore sauna booking software.