Operator how-tos for a sauna and cold plunge room

Each page answers one operator question. Guest booking and cancel steps stay on Help. Short product questions stay on the FAQ. Product pages for sauna booking software, sauna membership software, and cold plunge studio software. 93 guides, grouped by cluster.

Membership

Credits, punch packs, holds, and how a sauna and cold plunge membership spends at checkout.

Booking

Sessions, seats, waitlists, and capacity for a sauna and cold plunge room.

Desk

Check-in, waivers, walk-ins, and who is on site.

Pay

Cart, Stripe, refunds, receipts, and exports.

Migrate

Cutover, imported reservations, and customer data.

Operator how-tos for a sauna and cold plunge room

How do included member sessions book without charging, then flip to member price?

How does an existing membership port to Zettlor without a second checkout?

Can a membership include unlimited visits until a date, then re-checkout?

How do I redeem a gift card at booking, for a session and for retail?

How do I auto-deduct a punch pass when they book an event?

How do I block punch packs on one event but still allow them on regular sessions?

How do I add session credits without charging — as a comp, a makeup, or a migration?

How do I book a complimentary session?

How do I freeze or hold a membership without cancelling it?

How do I give members an earlier booking window than drop-ins?

How do I see failed membership charges and retry them before we cut access?

How do I hide a founding or corporate membership and sell it only by a private link?

How do I set when unused session credits on a punch pack expire?

How do I stop selling a membership without cutting off people already on it?

How do I see membership revenue billed versus sessions members actually used?

How do I limit an intro offer or founding pack to one purchase per guest?

How do I set different sauna prices for members, drop-ins, and corporate guests on the same session?

How do I let members book into the next billing period before renewal posts?

How do I cancel a membership from the admin side without the member doing it?

How do I reassign unused session credits from one guest profile to another?

How do members bring a guest onto a sauna session, and does it burn a second credit?

How do I sell a longer stay window with a chosen arrival time, without turning it into an appointment?

How do I override one session (hide, cancel, or change capacity) without changing the rest of the schedule?

How do I guarantee a reserved seat for someone driving in?

How do I sell a private room during public hours with add-ons, not only a full buyout?

How do group bookings work — one SKU with a volume discount, or separate products?

How do I hide a private event behind an access code?

How do I stop a member booking the same session twice?

How do I book a sauna plus a treatment add-on in one flow?

How do guests pick a preferred location?

How do staggered start times work without turning sessions into appointments?

Why does a slot say available, then no longer available?

Why does the booking preview show no times?

How do I set automatic late-cancel and no-show fees on a sauna or cold plunge session?

When does an unconfirmed booking auto-cancel, and what should the desk do?

How do I show events on a separate guest calendar while ops stays on one schedule?

How do I set early-bird, last-minute, or peak prices on one session instead of three products?

How do I choose how a waitlist fills a sold-out sauna or cold plunge session?

How far ahead, and how close to start, can guests book a sauna or cold plunge session?

How do I add a turnaround buffer between private sauna or cold plunge sessions?

How do I set shared-capacity seats on a sauna or cold plunge session?

How do I set up a repeating sauna or cold plunge schedule?

How do I change session times seasonally without shrinking how far ahead guests can book?

How do I add a one-off event outside the regular schedule?

How do private hire and shared drop-in share the same sauna slot without double-booking?

How do I sell shorter and longer seats that share the same sauna capacity?

How do I set tiered ticket prices on one shared-capacity sauna session?

How do I set when guests can cancel or reschedule their own sauna booking?

How do I archive a session type I'm not running without deleting its history?

How do I show a session only by private link, or pin it as a featured event?

How do I sign up a walk-in (and their guest) at the desk, including after the session has started?

How do I check guests in and out, see who is in the building, and charge for extra time?

How do we know who is in the building right now?

How do I collect a digital waiver before arrival, and finish unsigned ones at the door?

Where do I see that a guest has signed?

Is the waiver tied to their email?

How do I require a session waiver and a membership agreement, and see which one is on file?

How do I run a front-desk kiosk so guests check themselves in without seeing other accounts?

How do I attach a note to a booking?

How do I merge duplicate guest profiles without losing credits or bookings?

How do I set up family accounts so a parent can book dependents without their own email?

How do staff check guests in on session day, and mark a no-show?

How do I send an updated waiver to guests who already have a booking?

How do I print a QR poster so walk-ins can book the next sauna or cold plunge session?

How do I send a unique door access code by SMS or email after a sauna booking is paid?

How do I set early-entry and late-exit buffer on a door code around the booked sauna time?

How do I embed my live sauna and cold plunge timetable on my own website?

How do I turn this week's schedule into an Instagram or Facebook image without rebuilding it in Canva?

How do I invite staff and control what each role can do at the desk?

How do I choose which operational alerts each staff member gets?

How do I post a closure or schedule-change notice on the booking page?

How do I message every guest on one session about a weather or time change?

How do I apply a promo code at cart checkout?

Will our existing Stripe reader / tap-to-pay still work?

Can a host pay for a private event before they have every guest name and email?

Do guests have to pay for the full session length up front?

Why can't staff finish store checkout when the customer is already linked?

How do I format store product descriptions?

Where is the customer account page?