Credits, punch packs, holds, and how a sauna and cold plunge membership spends at checkout.
- 01
How do included member sessions book without charging, then flip to member price?
- 02
How does an existing membership port to Zettlor without a second checkout?
- 03
Can a membership include unlimited visits until a date, then re-checkout?
- 04
How do I redeem a gift card at booking, for a session and for retail?
- 05
How do I auto-deduct a punch pass when they book an event?
- 06
How do I block punch packs on one event but still allow them on regular sessions?
- 07
How do I add session credits without charging — as a comp, a makeup, or a migration?
- 08
How do I book a complimentary session?
- 09
How do I freeze or hold a membership without cancelling it?
- 10
How do I give members an earlier booking window than drop-ins?
- 11
How do I see failed membership charges and retry them before we cut access?
- 12
How do I hide a founding or corporate membership and sell it only by a private link?
- 13
How do I set when unused session credits on a punch pack expire?
- 14
How do I stop selling a membership without cutting off people already on it?
- 15
How do I see membership revenue billed versus sessions members actually used?
Sessions, seats, waitlists, and capacity for a sauna and cold plunge room.
- 01
How do I sell a longer stay window with a chosen arrival time, without turning it into an appointment?
- 02
How do I override one session (hide, cancel, or change capacity) without changing the rest of the schedule?
- 03
How do I guarantee a reserved seat for someone driving in?
- 04
How do I sell a private room during public hours with add-ons, not only a full buyout?
- 05
How do group bookings work — one SKU with a volume discount, or separate products?
- 06
How do I hide a private event behind an access code?
- 07
How do I stop a member booking the same session twice?
- 08
How do I book a sauna plus a treatment add-on in one flow?
- 09
How do guests pick a preferred location?
- 10
How do staggered start times work without turning sessions into appointments?
- 11
Why does a slot say available, then no longer available?
- 12
Why does the booking preview show no times?
- 13
How do I set automatic late-cancel and no-show fees on a sauna or cold plunge session?
- 14
When does an unconfirmed booking auto-cancel, and what should the desk do?
- 15
How do I show events on a separate guest calendar while ops stays on one schedule?
- 16
How do I set early-bird, last-minute, or peak prices on one session instead of three products?
- 17
How do I choose how a waitlist fills a sold-out sauna or cold plunge session?
- 18
How far ahead, and how close to start, can guests book a sauna or cold plunge session?
- 19
How do I add a turnaround buffer between private sauna or cold plunge sessions?
- 20
How do I set shared-capacity seats on a sauna or cold plunge session?
- 21
How do I set up a repeating sauna or cold plunge schedule?
- 22
How do I change session times seasonally without shrinking how far ahead guests can book?
- 23
How do I add a one-off event outside the regular schedule?
Check-in, waivers, walk-ins, and who is on site.
- 01
How do I sign up a walk-in (and their guest) at the desk, including after the session has started?
- 02
How do I check guests in and out, see who is in the building, and charge for extra time?
- 03
How do we know who is in the building right now?
- 04
How do I collect a digital waiver before arrival, and finish unsigned ones at the door?
- 05
Where do I see that a guest has signed?
- 06
Is the waiver tied to their email?
- 07
How do I require a session waiver and a membership agreement, and see which one is on file?
- 08
How do I run a front-desk kiosk so guests check themselves in without seeing other accounts?
- 09
How do I attach a note to a booking?
- 10
How do I merge duplicate guest profiles without losing credits or bookings?
- 11
How do I set up family accounts so a parent can book dependents without their own email?
- 12
How do staff check guests in on session day, and mark a no-show?
- 13
How do I send an updated waiver to guests who already have a booking?
- 14
How do I print a QR poster so walk-ins can book the next sauna or cold plunge session?
Cart, Stripe, refunds, receipts, and exports.
- 01
How do I apply a promo code at cart checkout?
- 02
Will our existing Stripe reader / tap-to-pay still work?
- 03
Can a host pay for a private event before they have every guest name and email?
- 04
Do guests have to pay for the full session length up front?
- 05
Why can't staff finish store checkout when the customer is already linked?
- 06
How do I format store product descriptions?
- 07
Where is the customer account page?
- 08
How do I export every customer to a spreadsheet?
- 09
How do I turn on purchase confirmation emails?
- 10
How do I keep guest receipts from saying Zettlor?
- 11
How do I record a cash or card-machine payment so the walk-in is marked paid?
- 12
How do I issue a partial refund without cancelling the whole booking?
- 13
How do I export a booking ledger and session attendance as CSV?
Cutover, imported reservations, and customer data.