Guides
Operator how-tos for a sauna and cold plunge room
Each page answers one operator question. Guest booking and cancel steps stay on Help. Short product questions stay on the FAQ. Product pages for sauna booking software, sauna membership software, and cold plunge studio software. 70 guides, grouped by cluster.
Credits, punch packs, holds, and how a sauna and cold plunge membership spends at checkout.
- 01
How do included member sessions book without charging, then flip to member price?
- 02
How does an existing membership port to Zettlor without a second checkout?
- 03
Can a membership include unlimited visits until a date, then re-checkout?
- 04
How do I redeem a gift card at booking, for a session and for retail?
- 05
How do I auto-deduct a punch pass when they book an event?
- 06
How do I block punch packs on one event but still allow them on regular sessions?
- 07
How do I add session credits without charging — as a comp, a makeup, or a migration?
- 08
How do I book a complimentary session?
- 09
How do I freeze or hold a membership without cancelling it?
- 10
How do I give members an earlier booking window than drop-ins?
- 11
How do I see failed membership charges and retry them before we cut access?
- 12
How do I hide a founding or corporate membership and sell it only by a private link?
- 13
How do I set when unused session credits on a punch pack expire?
- 14
How do I stop selling a membership without cutting off people already on it?
- 15
How do I see membership revenue billed versus sessions members actually used?
Sessions, seats, waitlists, and capacity for a sauna and cold plunge room.
- 01
How do I sell a longer stay window with a chosen arrival time, without turning it into an appointment?
- 02
How do I override one session (hide, cancel, or change capacity) without changing the rest of the schedule?
- 03
How do I guarantee a reserved seat for someone driving in?
- 04
How do I sell a private room during public hours with add-ons, not only a full buyout?
- 05
How do group bookings work — one SKU with a volume discount, or separate products?
- 06
How do I hide a private event behind an access code?
- 07
How do I stop a member booking the same session twice?
- 08
How do I book a sauna plus a treatment add-on in one flow?
- 09
How do guests pick a preferred location?
- 10
How do staggered start times work without turning sessions into appointments?
- 11
Why does a slot say available, then no longer available?
- 12
Why does the booking preview show no times?
- 13
How do I set automatic late-cancel and no-show fees on a sauna or cold plunge session?
- 14
When does an unconfirmed booking auto-cancel, and what should the desk do?
- 15
How do I show events on a separate guest calendar while ops stays on one schedule?
- 16
How do I set early-bird, last-minute, or peak prices on one session instead of three products?
- 17
How do I choose how a waitlist fills a sold-out sauna or cold plunge session?
- 18
How far ahead, and how close to start, can guests book a sauna or cold plunge session?
- 19
How do I add a turnaround buffer between private sauna or cold plunge sessions?
- 20
How do I set shared-capacity seats on a sauna or cold plunge session?
- 21
How do I set up a repeating sauna or cold plunge schedule?
- 22
How do I change session times seasonally without shrinking how far ahead guests can book?
- 23
How do I add a one-off event outside the regular schedule?
Check-in, waivers, walk-ins, and who is on site.
- 01
How do I sign up a walk-in (and their guest) at the desk, including after the session has started?
- 02
How do I check guests in and out, see who is in the building, and charge for extra time?
- 03
How do we know who is in the building right now?
- 04
How do I collect a digital waiver before arrival, and finish unsigned ones at the door?
- 05
Where do I see that a guest has signed?
- 06
Is the waiver tied to their email?
- 07
How do I require a session waiver and a membership agreement, and see which one is on file?
- 08
How do I run a front-desk kiosk so guests check themselves in without seeing other accounts?
- 09
How do I attach a note to a booking?
- 10
How do I merge duplicate guest profiles without losing credits or bookings?
- 11
How do I set up family accounts so a parent can book dependents without their own email?
- 12
How do staff check guests in on session day, and mark a no-show?
- 13
How do I send an updated waiver to guests who already have a booking?
- 14
How do I print a QR poster so walk-ins can book the next sauna or cold plunge session?
Cart, Stripe, refunds, receipts, and exports.
- 01
How do I apply a promo code at cart checkout?
- 02
Will our existing Stripe reader / tap-to-pay still work?
- 03
Can a host pay for a private event before they have every guest name and email?
- 04
Do guests have to pay for the full session length up front?
- 05
Why can't staff finish store checkout when the customer is already linked?
- 06
How do I format store product descriptions?
- 07
Where is the customer account page?
- 08
How do I export every customer to a spreadsheet?
- 09
How do I turn on purchase confirmation emails?
- 10
How do I keep guest receipts from saying Zettlor?
- 11
How do I record a cash or card-machine payment so the walk-in is marked paid?
- 12
How do I issue a partial refund without cancelling the whole booking?
- 13
How do I export a booking ledger and session attendance as CSV?
Cutover, imported reservations, and customer data.