Complaint Investigator
job description

Job Title: Complaint Investigator

Are you a dynamic, action-oriented professional with a deep interest in problem-solving and a keen eye for detail? Can you analyze situations objectively and devise effective solutions? If so, you might just be the person we are looking for!

We are a leading global business with a dedicated commitment to delivering top-notch services to our clients and are currently in search for a Complaint Investigator to bolster our team. The appointed Complaint Investigator will play a vital role in maintaining the solid reputation of the company by taking swift, logical actions for investigating and resolving customer complaints.

Roles and Responsibilities:

Your main objective will be investigating customer complaints, identifying their sources, and developing effective resolution strategies. You will be expected to:

- Evaluate complaint records, classify them as per necessary categories, and determine required actions for resolution.
- Collaboratively engage with internal teams to gather relevant details and form an unbiased understanding of each complaint.
- Develop and maintain records of all complaint investigation activities, ensuring proper documentation and tracking.
- Draft comprehensive reports on complaint patterns and propose suggestions for enhancing customer satisfaction.
- Participate in internal meetings to share insights and findings from complaint investigations.

Required Qualifications and Skills:

- Bachelor's degree in Business, Law, or a related field.
- Proven experience in complaint handling, investigation, and resolution in a professional setting.
- Ability to analyze complex data and identify patterns.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize tasks and manage deadlines.
- Critical thinking and problem-solving abilities.

This role offers an exceptional opportunity to be part of a dedicated team in a dynamic, fast-paced environment. If you have an inherent passion for fostering customer satisfaction and a keen enthusiasm for problem-solving and effective decision-making, then we'd love to hear from you.

Kindly note that preference will be given to candidates with profound knowledge of complaint investigation procedures and relevant legal knowledge.

Ready to take on the challenge? Don't let this opportunity pass you by! Apply today to join our team as a Complaint Investigator. We look forward to reviewing your application and exploring how your skills and experiences can contribute to our mission of delivering impeccable service to every customer.

Ensure to include your most recent resume and a cover letter for consideration. Please also feel free to share this job posting with anyone who might be interested.

Keywords: Complaint Investigator, Customer Complaints, Complaint Resolution, Problem Solving, Decision Making.