Director of Rooms
job description

Job Title: Director of Rooms

Are you an experienced hospitality professional with a keen eye for detail and a commitment to excellence in customer service? We are seeking a highly qualified candidate to join our team as Director of Rooms.

This role is crucial as you will be in charge of making sure that all aspects of the hotel's rooms and public spaces are kept to the highest standard. Your primary responsibility will be to ensure a flawless guests' experience by managing all operations related to rooms. From reservation to check out, your expertise will be crucial to manage the rooms' division while keeping an eye on guests' satisfaction.

Responsibilities:

As Director of Rooms, you will:

- Oversee operations of the housekeeping, front office and reservation departments
- Ensure the highest level of service and cleanliness
- Manage the hotel's room inventory and ensure the highest level of room occupancy
- Handle guest complaints and feedback with professionalism and grace
- Conduct training and briefing for the hotel's rooms division staff
- Keep abreast with the latest hospitality trends to stay competitive

Qualifications:

- Bachelor's degree in Hotel Management or relevant field
- Minimum 5 years' experience in hotel operations and management, with a focus on rooms division
- Excellent understanding of the hotel industry and its operational dynamics
- Exceptional leadership skills and the ability to manage a diverse team
- Excellent communication and customer service skills
- Ability to handle high-stress situations with calm and grace
- Familiarity with hotel management software

Keys: Hotel Management, Rooms Division, Guest Satisfaction, Occupancy, Housekeeping, Front Office, Reservations, Leadership, Customer Service, Communication

This position is an extraordinary opportunity to work with an enthusiastic team dedicated to ensuring our guests have an unparalleled stay experience. As Director of Rooms, you will have a significant impact on guest experiences and contribute to the hotel's reputation for outstanding service.

If you're ready to take the next essential step in your career and you believe you have the necessary skills and passion to excel in this role, don't hesitate!

Apply today and start shaping unforgettable experiences for our guests. We look forward to welcoming you to our team.