Lead Support Analyst
job description

Position: Lead Support Analyst

We are currently seeking a top-notch Lead Support Analyst to join our growing team. This is a great opportunity for an individual with a strong technical background, excellent problem-solving skills, and the ability to lead and encourage a team of support professionals.

Reporting directly to the IT director, the Lead Support Analyst will be the key driver in maintaining system performance, administering system configurations, and overseeing IT support across departments. Our ideal candidate has experience offering high-quality technical support, project management, and direct oversight of systems support staff.

Primary responsibilities include:

1. Defining processes for tech support, problem reporting, and management.
2. Ensuring timely and effective resolutions to IT tickets and issues.
3. Directing and mentoring a team of support analysts to drive performance.
4. Offering analytical backup for IT projects and driving upgrades to our tech infrastructure.

Our successful candidate:

1. Holds a Bachelor’s degree in Computer Science, Information Systems, or a related field.
2. Has 3+ years' hands-on experience in a similar role.
3. Has solid experience in training and team management.
4. Exhibits proficiency in SQL databases and operating systems such as Windows, Unix, and Linux.
5. Demonstrates strong problem-solving skills and the ability to multi-task and prioritize.

In return for your exceptional skills and experience, we offer competitive compensation, an outstanding benefits package, and a collaborative, learning-focused work culture. This position is based at our headquarters, but we offer flexible telecommuting options in alignment with company policy.

Our team is composed of energetic, driven professionals, all striving to achieve our mission and contribute to our unique culture. If you have the required experience and skills and are looking for a dynamic and rewarding role, we would love to hear from you.

Act now, apply today! Take your professional journey to the next step by forwarding your resume and cover letter stating your salary expectations. We are an equal opportunity employer and value diversity at our company. We onboard talent based on competence, and our selection does not discriminate against race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Don’t miss out on this exciting opportunity to be part of a dynamic, innovative organization. Apply today and make a valuable impact as our Lead Support Analyst.

Keywords: Lead Support Analyst, IT Support, System Support, Technical Support, Support Analyst, Project Management, SQL, Windows, Unix, Linux.