Order Management Specialist
job description

Job Title: Order Management Specialist

Are you a detail-oriented professional with a knack for order processing and customer service? If so, we have an exciting opportunity that you may be interested in. We are currently seeking a talented and dedicated Order Management Specialist to join our dynamic team.

As an Order Management Specialist, you will play a critical role in supporting our sales team by expertly managing cutting-edge order processing systems, ensuring our product logistics are operating smoothly and accurately. This role will require a high level of accuracy, a meticulous eye for detail, and a continuous improvement mindset to help streamline existing processes and implement optimized order management solutions.

Job Responsibilities:
- Manage and process sales orders in alignment with company protocols
- Work closely with the sales team to address any potential order issues
- Co-ordinate cross-functionally with the inventory management and shipping departments to ensure the timely delivery of products
- Maintain detailed records for sales orders and update our CRM system regularly
- Act as the point of contact for any order-related queries from both internal and external stakeholders
- Ensure timely resolution of order related issues to enhance customer satisfaction

To be successful in this role, the ideal candidate should possess:
- Proven experience in order management or a similar role
- Proficiency in using an ERP system and CRM software
- Superior organizational skills with the ability to manage multiple tasks and meet deadlines
- Excellent customer service and problem-solving skills
- Strong communication skills, both verbal and written
- An ability to work both independently and as part of a team

An advanced qualification in business administration, logistics, or related field will be considered a plus. Prior experience in a sales support role will also be advantageous.

We believe in fostering a culture that values individuals as well as community and teamwork. Join us and be part of a growing team of professionals devoted to excellence, and contribute to the success of the brand with your expertise in order management.

Don't wait – here's your chance to take your career to new heights. Click 'Apply' now to submit your application and resume, and join us on the path to success as our new Order Management Specialist!