Regional Service Manager
job description

Job Title: Regional Service Manager

Location: Nationwide

We are currently seeking a highly-skilled, experienced, and results-driven Regional Service Manager to join our dynamic, progressive company. This position offers an excellent opportunity to the right candidate to demonstrate their leadership skills, operational acumen, and dedication to customer satisfaction at a regional level.

As a Regional Service Manager, you will primarily be responsible for managing the provision of service functions within your region, including the efficient operation, performance, and safety measures of all service departments. A successful candidate will possess an excellent understanding of customer relationship management and bring a strategic approach to enhancing service delivery and driving business growth.

Responsibilities

- Implementing standard service procedures, solutions, and policies to ensure alignment with the company's strategic objectives.
- Developing customer relationship management strategies to foster high retention rates and customer satisfaction.
- Tracking regional service KPIs, providing reports to senior management, and developing strategies to improve efficiency and effectiveness.
- Managing, training, and providing support to service staff within the region.
- Ensuring compliance with all safety measures, operations regulations, and industry standards within designated region.
- Regularly liaising with the sales and marketing departments to identify growth opportunities.

Qualification and Experience

- Bachelor's degree in Business Administration, Management, or any related field.
- Minimum of five years’ experience in a senior service management role, preferably at a regional level.
- Proven ability to manage and develop high-performance teams.
- Strong customer focus and proven strategic planning capability.
- Excellent verbal and written communication skills.
- Proficiency using service management software and CRM platforms.

This role represents a fantastic opportunity to extend your managerial and organizational influence in a respected company within a competitive industry. If you are a dedicated professional with a track record of driving growth through exceptional service management, we want to hear from you.

Apply today and take the next big step in your career. To make our recruitment process more efficient, kindly ensure you attach an updated resume and cover letter demonstrating your skills, experience, and suitability for the role.

Keywords: Regional Service Manager, Customer Service, Service Management, Customer Relationship Management, Business Growth, Operations, Regional Management.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We encourage all suitable candidates to apply.