Service Transition Manager
job description

Job Title: Service Transition Manager

Are you a talented and adept manager with a knack for executing smooth service transitions? Are you fascinated by the intricacies of IT services and possess the ability to lead teams in managing changes to IT Service Management (ITSM)? If so, we have the perfect opportunity waiting for you. Our organization is in search of a Service Transition Manager who will be instrumental in guiding our team through the complexities of IT service management transitions.

In your role as Service Transition Manager, you will be primarily responsible for planning and coordinating the resources to deploy major releases within predicted cost, time, and quality estimates. You will also manage and push software enhancements and roll-outs, while ensuring operational readiness and effective knowledge transfer to support teams.

Your specific responsibilities will encompass:

1. Leading and managing the transition planning and support for new services.
2. Coordinating with various stakeholders, assessing risks, and resolving or mitigating them.
3. Ensuring proper knowledge transfer and appropriate documentation.
4. Overseeing all transition phases and managing the service changes efficiently.
5. Initiating service improvement programs when necessary.

To be successful in this role, you should have a Bachelor’s degree or equivalent combined with several years of relevant working experience. A background in IT and proven experience in Service Transition Management are key, including familiarity with ITSM tools and processes. Strong leadership skills, excellent communication capabilities, and an ability to interact positively at all levels within the organization are a necessity.

Our company offers a dynamic work environment that fosters professional growth and development. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, socio-economic status or any other characteristic protected by law.

Come be a part of a vibrant team committed to providing exceptional IT services. Let’s aim for the pinnacle of success together. If you are an experienced Service Transition Manager or believe that your skills and interest align with this role, we encourage you to apply today. Take the first step towards an exceptional career opportunity by sending your application and joining our dynamic and innovative team. We look forward to welcoming you aboard.