Switchboard Operator
job description

Switchboard Operator

Are you a detail-oriented individual with excellent communication skills and a knack for multitasking? If so, we have an exciting opportunity for you to join our team as a Switchboard Operator.

As a Switchboard Operator, you will be the first point of contact for our valued clients and customers, responsible for efficiently managing incoming calls and directing them to the appropriate departments or individuals. Your role will be crucial in ensuring seamless communication and providing exceptional customer service.

Key Responsibilities:

- Answer incoming calls promptly and courteously, greeting callers with a professional and friendly demeanor.
- Determine the nature of each call and route it to the correct extension or department, ensuring efficient call handling.
- Maintain accurate records of call logs and related information, as required.
- Provide basic information and assistance to callers, or escalate inquiries to the appropriate team members.
- Collaborate with other departments to ensure effective communication and coordination.
- Adhere to company policies and procedures, contributing to the overall efficiency of the organization.

Qualifications and Skills:

- High school diploma or equivalent; some prior experience in a customer service or administrative role is