Toll Collector Supervisor
job description

Toll Collector Supervisor

Are you a seasoned professional with a passion for efficient operations and exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Toll Collector Supervisor.

As the Toll Collector Supervisor, you will be responsible for overseeing the day-to-day operations of our toll collection team, ensuring smooth and seamless traffic flow at our toll booths. Your primary duties will include:

• Supervising and managing a team of toll collectors, providing guidance, training, and performance feedback
• Monitoring toll collection activities, identifying and resolving any issues or discrepancies
• Ensuring compliance with all relevant policies, procedures, and regulations
• Implementing and maintaining effective cash handling and reconciliation processes
• Serving as the primary point of contact for customer inquiries and complaints, addressing concerns in a timely and professional manner
• Collaborating with cross-functional teams to optimize toll collection processes and enhance the overall customer experience

To be successful in this role, you should possess:

• A minimum of 3-5 years of experience in a supervisory or management role within the toll collection or transportation industry
• Strong leadership and interpers