How do I sign up a walk-in (and their guest) at the desk, including after the session has started?
Add a walk-in and their guest to an in-progress sauna and cold plunge session from the staff schedule.
When a session has already started, you add walk-ins from the staff schedule. The public booking page stops selling that slot after the session has started. Add the primary walk-in, then add their guest on the same booking.
What Zettlor does today
Walk-in booking is available on the staff schedule for in-progress sessions. Public guests cannot book a slot after it has started. Add the primary walk-in, then add their guest on that same booking.
This behavior is live in Zettlor today for a commercial sauna and cold plunge room. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Open Schedule, select the in-progress sauna or cold plunge slot, choose Walk-in, enter the guest contact details, and add any companion on the same booking.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
If you send a walk-in through the public booking page after the session has started, the slot will not be available. Unsigned waivers or missing contact info can also block check-in until you finish signing at the desk.
Operator example
At Rytual, front desk staff add a late arrival to the current sauna block from the schedule walk-in button and add their partner as a second guest on the same booking.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Open Schedule and find the session that is in progress or about to start.
- Select the slot and choose Walk-in to create the reservation at the desk.
- Enter the walk-in guest name, email or phone, and payment method as needed.
- Add their companion as another guest on the same booking.
- Complete waiver signing at the desk if they have not signed before arrival.
Related questions
Can a guest book themselves into a session that already started?
No. After the session has started, only staff can add walk-ins from the schedule. Point late arrivals to the desk or your QR poster for the next open sauna and cold plunge session.
Does the guest need a separate reservation?
No. Add the guest on the walk-in booking so both people share one reservation and one slot.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.