How do I record a cash or card-machine payment so the walk-in is marked paid?
Cash payment exists on the register; walk-in booking pay is pay now or complimentary only—not a walk-in cash mark-as-paid action.
Staff POS supports cash payment on the register for retail, but walk-in sauna and cold plunge bookings only accept pay now or complimentary—not a mark-as-paid flag on the reservation. Record a separate register cash sale for retail, or mark the walk-in complimentary and note the external payment when they paid on another terminal.
What Zettlor does today
Cash payment exists at POS. Register charge uses tap or insert a card at the register using Stripe's in-browser card form. Walk-in reservation payment is pay now or complimentary only—there is no walk-in cash mark-as-paid path on the booking itself.
This behavior is partial: some of it is live, and the rest is a desk workaround rather than a missing settings screen you should hunt for. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
For retail paid cash, run POS with cash on the register. For walk-ins paid on an external terminal, either charge a card at the register on Zettlor POS or mark the booking complimentary and note the external payment on the reservation.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Front desk expects a walk-in cash button like their old scheduler. They comp everyone because cash walk-ins cannot be marked paid on the booking record, skewing revenue reporting.
Operator example
Reddit NYC takes cash for towels on the register, but a walk-in sauna guest who pays cash on a standalone terminal gets a complimentary booking plus a staff note about the external payment.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- For store retail, open POS, select the customer, and choose cash on the register.
- For walk-in sessions, use pay now through Zettlor or complimentary when they already paid elsewhere.
- Add a staff note on the reservation when payment happened outside Zettlor so the desk has context.
Related questions
Can I mark a walk-in booking paid in cash?
Walk-in payment is pay now or complimentary only. Cash on a walk-in booking is not a built mark-as-paid action—use POS for retail or complimentary plus a note.
Does POS cash work for retail?
Yes. Cash on the register at POS completes retail sales without a card charge.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.