How do I set automatic late-cancel and no-show fees on a sauna or cold plunge session?
Configure no-show charge percent on sauna and cold plunge policy; staff must mark no-show, not auto-detect from missing check-in.
Scheduling policy sets how much to charge when staff mark a reservation as no-show. Zettlor does not auto-detect no-shows from missing check-in; desk marks the reservation no-show to apply fees.
What Zettlor does today
Scheduling policy can set a no-show charge percent for late cancel and no-show charges. Automatic fee application is partial: staff action on the reservation triggers the charge path, not silent absence detection.
This behavior is partial: some of it is live, and the rest is a desk workaround rather than a missing settings screen you should hunt for. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Scheduling → Configuration for no-show charge percent; /guides/desk/check-in-no-show for marking no-show at the desk.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Operators expect fees when guests never arrive without desk action. Reservations stay confirmed with no charge until staff mark no-show or late cancel per policy.
Operator example
Alchemy sets no-show charge percent to 100 on cold plunge policy; desk marks no-shows after the session starts and the fee runs on that action.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Open Scheduling → Configuration and set no-show charge percent for your org.
- Align late-cancel rules with the same policy block if your org uses them.
- Train desk to mark no-show on Schedule or check-in when guests do not arrive.
- Confirm charge amount matches the configured percent on the marked reservation.
- Do not expect automatic fees without staff marking status.
Related questions
Are no-show fees automatic when someone skips check-in?
No. Staff must mark no-show. There is no auto-detect from missing check-in today.
Can I charge a partial no-show fee?
Set no-show charge percent between 0 and 100 to charge a portion of the session price.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.