How do I choose how a waitlist fills a sold-out sauna or cold plunge session?
Configure automatic waitlist offers, accept window, and expiry behavior when waitlists fill sold-out sessions.
Waitlist on the offering or event controls whether the next waitlisted guest is automatically offered a seat and the accept window when a seat opens. Expired offers remove them from the waitlist or put them back in line per waitlist settings.
What Zettlor does today
Sold-out shared-capacity slots can collect waitlist entries. When capacity frees, automatically offer the next waitlisted guest within the accept window. Expired offers remove them from the waitlist or put them back in line per waitlist settings on the offering or event.
This behavior is live in Zettlor today for a commercial sauna and cold plunge room. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Waitlist on the offering or event for automatic offers and expiry; Schedule when manually promoting from waitlist.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Operators enable waitlist but leave automatic offers off and expect automatic fills. Seats reopen on Schedule but waitlisted guests never get offers until staff promote manually.
Operator example
Rytual sold-out sauna automatically offers the next waitlisted guest with a 15-minute accept window; guests who ignore the offer are put back in line for the next free seat.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Enable waitlist on the sauna or cold plunge offering or event.
- Turn on automatic offers for the next waitlisted guest and set the accept window duration.
- Choose expiry behavior: remove them from the waitlist after timeout or put them back in line for the next seat.
- When a seat opens from cancel or no-show, confirm promote notifications fire.
- Use Schedule to manually promote if automatic offers are disabled.
Related questions
What happens if the guest misses the accept window?
Per waitlist settings, the entry is removed from the waitlist or put back in line for the next opening.
Does waitlist work on shared-capacity slots?
Yes. One freed seat on a sold-out slot can trigger waitlist fill per your promote rules.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.