How do I attach a note to a booking?
Leave staff notes on a booking or guest profile for sauna and cold plunge desk handoffs.
You add a staff note that can attach to a specific booking so your team can document context for that session. Notes also live on the guest profile for issues that span multiple sauna and cold plunge visits.
What Zettlor does today
You add staff notes from the guest or booking view and attach them to a booking when the note applies to one session. Notes appear on the guest timeline and help the next shift understand desk instructions.
This behavior is live in Zettlor today for a commercial sauna and cold plunge room. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Open the booking or guest in the staff app, add a staff note and attach it to the booking when the context is session-specific, and save so the next desk operator sees it before check-in.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Notes left only in chat or on paper do not travel with the booking. If you do not attach the note to the booking when relevant, shift handoffs miss session-specific instructions.
Operator example
At Reddit NYC, desk staff attach a note to a birthday sauna booking so the evening team knows to reserve two cold plunge seats together.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Open the guest's booking from Schedule or CRM → Customers.
- Choose Add note and enter the desk instruction or alert.
- Attach the note to the booking when it applies only to that sauna and cold plunge session.
- Save the note so it appears on the guest timeline.
- Review notes at shift change before the next session block.
Related questions
Can notes be tied to one booking only?
Yes. A staff note can attach to a booking so the note stays scoped to that session instead of every future visit.
Do guests see staff notes?
No. Notes are internal for operators managing sauna and cold plunge check-in and desk workflows.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.